Outbound Campaigns Senior Consultant

Thrive by making a real impact everyday as you shape WA’s water future.

We’re 100% dedicated to helping our WA customers, whether that’s educating them on how to save water, advising them on how to reduce their bills or organising payment plans for those experiencing financial difficulties.

Challenging conversations? Difficult situations?

Most people shy away. Not you.

You thrive where others hesitate. You’ve honed your skills in outbound campaigns and know how to turn tough conversations into positive, lasting outcomes. You plan, listen, ask the right questions, and negotiate with confidence.

You lead with empathy and professionalism, ensuring every customer feels valued and supported. Your proactive, persistent, patient, and resilient qualities make you stand out.

Your exceptional phone manner and attention to detail guarantee a stress-free experience for customers, where you do the thinking for them.

Here’s what your day could look like:

• Deliver an exceptional customer experience by providing clear, accurate, and professional advice during outbound campaigns.
• Turn challenges into solutions by negotiating outstanding payments and creating flexible, customer-friendly payment plans.
• Be the voice of both the customer and Water Corporation, championing long-term resolutions that work for everyone.
• Dive deep into customer accounts, uncover opportunities, and craft smart, sustainable solutions that make a real difference.
• Keep everything crystal clear with meticulous documentation and records, ensuring every interaction is understood and resolved.
• Respond like a pro, providing timely, high-quality answers to customer queries that build trust and confidence.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Competitive starting salary of $83,938 plus superannuation
• A deeply knowledgeable, supportive team and extensive training to set you up for success
• Structured annual performance reviews to grow your salary and open development pathways 
• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Free parking at Balcatta with an onsite gym and a staff social club with discounts on entertainment and attractions
• Take advantage of our co-contribution superannuation scheme: Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.   
• Considering starting or growing your family? Our paid parental leave provides 18 weeks for the primary caregiver, and 3 weeks for the non-primary caregivers. Long service leave continues to accrue during paid parental leave

If you’re looking for a supportive, family-friendly culture, a healthy starting salary and a stack of fantastic benefits, you might have just found your next career move with Water Corporation.

Discover more benefits we offer to support the unique and individual ways our employees live.

Ready to thrive as you shape WA’s water future? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role. 

Applications close 1 February 2026

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. 

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000. 

To read our diversity and inclusion statement, please visit our website