Customer Systems Analyst

At Water Corporation we're shifting our focus to the next phase of our strategic plan - building on strong foundations to strengthen capabilities, modernise systems, and accelerate innovation across the business. This phase is about elevating how we deliver technology services: making them faster, more responsive, and more closely aligned to the needs of our people, our operations, and our customers. To support this evolution, we're recruiting for key roles that will be pivotal in strategically shaping a modern, collaborative, and customer‑centric Information & Technology Group. If you're excited about leading innovation, finding smarter ways of working, and making a meaningful impact, now is the perfect time to join us.

About the role:

Water Corporation is looking for an experienced and motivated Analyst – Customer Systems to join our Customer Systems team. This role is critical in ensuring the stability, performance and continuous improvement of systems that directly support customer services across the organisation.

You will play a key role in delivering system enhancements, supporting applications, and working closely with business and technical stakeholders to drive high-quality outcomes.

Real benefits that matter

• Real flexibility with options to work from home or negotiate flexible work hours
• An additional 2 well-being days each year
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

What the role will involve:

In this role, you will support the end-to-end delivery and ongoing support of customer-facing systems, ensuring they are reliable, efficient and aligned to business needs.

Key responsibilities include:

• Gathering and analysing business requirements, problem statements and solution needs
• Supporting the full Software Development Life Cycle (SDLC) including design, testing and implementation
• Planning and coordinating delivery of system changes, enhancements and maintenance activities
• Engaging with stakeholders to ensure solutions meet business and customer requirements
• Conducting solution design reviews and supporting quality assurance activities
• Managing delivery risks and ensuring adherence to governance processes and standards
• Coordinating with service providers to deliver high-quality system outcomes
• Supporting deployment and release activities as required

Application Support

• Ensuring systems are available, stable and performing in line with expectations
• Investigating incidents and contributing to problem management and resolution activities
• Providing technical and process expertise to support issue resolution
• Monitoring system performance and identifying improvement opportunities
• Supporting transition of new services into operational support
• Assisting with system lifecycle management and security role administration

Process & Continuous Improvement

• Supporting change and release processes in line with delivery frameworks
• Managing testing activities for system enhancements
• Identifying and implementing process improvement opportunities
• Contributing to a culture of continuous learning and development within the team

Key skills and experience:

You are a collaborative and analytical professional with experience in application delivery and support within complex IT environments.

You will demonstrate:

• Degree qualification in a relevant discipline (e.g. Information Systems, Computer Science, Business IT) or equivalent experience
• Experience working across the Software Development Life Cycle (SDLC)
• Experience in application support, including incident, problem and change management
• Strong stakeholder engagement skills across business and technical teams
• Experience coordinating delivery of system enhancements and releases
• Understanding of system design principles and testing practices
• Experience in process improvement and optimisation
• ITIL Foundation (or similar) and Business Analysis training
• Strong analytical, problem-solving and decision-making capability
• High attention to detail and ability to manage competing priorities

Desirable experience:

The following experience will be highly regarded:

• Experience supporting customer systems such as billing, metering, CRM or digital customer platforms
• Certifications such as ISTQB (Software Testing), IREB (Requirements Engineering) or Agile BA
• Demonstrated experience working in Agile delivery teams, contributing to sprint planning, stand‑ups, and continuous improvement

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close Tuesday 30th June 2026

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. 

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. 

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. 

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.  

To read our diversity and inclusion statement, please visit our website