Service Delivery - Support Officer

About the role 

Are you looking for an opportunity to provide varied administration and customer support for the Operations team based in Balcatta? A fixed term role that offers diversity, and ability to develop and be part of a high performance culture. 

You will perform, coordinate and oversee all Service Delivery administrative duties while providing high level support to the Operations Manager and Team Leads in an efficient and timely manner.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.    

Discover more benefits we offer to support the unique and individual ways our employees live.

What the role will involve

• Proactively coordinate and perform administration support across the Service Delivery team, event scheduling, status of deliverables and diary management.
• Support Operations Manager & Team Leads to ensure business plan deliverables for Service Delivery are managed and met on time.
• Develop the administrative function within Operations and ensure knowledge sharing of Region, Corporate and Group requirements is communicated accordingly.
• Promotes and encourages a safety culture across the business unit and coordinates relevant Incident Management meetings, agendas, minutes etc. where required.

About you

• Substantial support and administrative experience in a similar role within a large state-wide multifunctional organisation.
• Sound knowledge of the procedures and protocols for Incident, Executive and other Committee Meetings and Forums
• Demonstrated skills in interpersonal, communication, negotiation and influencing skills
• Current WA “C’ class drivers’ licence
• Extensive knowledge of procurement policies & procedures
• Demonstrated advanced computing skills and the use of programs such as Microsoft, SAP and Service Delivery related suite of computing applications (such as ODSS, WWQMS)
• Sound knowledge of asset operation and customer services in utility environment.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close 26^th August 2025

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website