Digital Community - Officer

3025 Digital Community – Officer

• Thrive in a dynamic role as you shape WA’s water future.
• Full time, fixed position till June 2026 based in Balcatta with flexible working options.
• Salary: $ 93,249 plus Super and Benefits.
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About the role

The Brand & Campaigns Team exists to position and govern our brand to build trust with customers. As part of this team, the Digital Community Officer is responsible for monitoring, moderating and engaging with customer and community interactions on the Water Corporation’s social media channels to improve community water knowledge and deliver exceptional customer experience.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours and 1 day based in the Leederville office
• Two well-being days each year to do whatever you need to do to feel good
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Monitor, moderate and engage with interactions on Water Corporation’s social platforms, using social media management software and related tools, ensuring interactions uphold our brand tone of voice.
• Filter and escalate customer and community enquiries as appropriate to ensure prompt and accurate resolution.
• Uphold our governance standards to ensure our digital communities are a safe environment and we provide timely and accurate interactions.
• Support a cross-collaborative communications effort in the event of an incident, with occasional out of hours work required.
• Engage with Subject Matter Experts (SME’s) across the business to provide helpful and education responses to customers.
• Monitor emerging trends and current affairs to inform content development and flag opportunities for service improvement. (e.g. call wait times, incidents etc)
• Report on social media performance (monthly)
• Assist the Brand & Campaigns team with ad hoc tasks including email communications, merchandise requests and admin-based tasks.

Your skills and experience

For this role, we are looking for great talent with:

• Tertiary qualification in marketing, communications, business, or equivalent relevant experience using various social media platforms (including Meta Business Manager, Instagram, LinkedIn, YouTube) and management systems (e.g. Sprinklr, Hootsuite, or similar)
• Extensive experience in day to day social media community management (monitoring, responding, and engaging)
• Excellent copywriting skills and attention to detail, with an ability to apply corporate brand tone of voice to interactions
• Experience collaborating with subject matter experts to develop timely responses (in a large complex organisation is desirable)
• Analytical skills with the ability to identify engagement patterns/trends and share this with the team to inform decisions.
• Highly organised and proactive (Able to manage multiple tasks, show initiative, and work independently)
• Customer-centric and community-focused (Passionate about delivering exceptional digital experiences and building positive brand perception)

 Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

Applications close 14^Th November 2025

 As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website