Customer Research & Insights - Analyst

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

We have a permanent, full-time opportunity for a Customer Research & Insights – Analyst to join the Customer Experience team. Help to make a difference by bringing a customer voice to complex business decisions within an organisation which helps to manage one of the world's most precious resources.  

About the role

As part of the Customer and Strategic Insights team, lead and support the delivery research projects within the Customer Insights portfolio. This includes collecting, analysing, reporting, and driving action to   bring strategy to life, and to support data driven decision making across the business.

The role has a strong focus on supporting survey design, survey construction, and the analysis of the data generated from the insight's projects, with a view to identify and deliver actionable insights.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What you can expect with this role

• Support the delivery of the customer insights program to enhance customer centricity and decision making across the enterprise.
• Understand customer needs through research and insights
• Investigate data from different sources, uncover new insights and customer understanding, develop compelling story-telling using the evidence.
• Support the delivery of key business initiatives by working with stakeholders to develop the evidence and insights needed to inform decisions and measure improvements.
• Collaborate with customer experience designers to understand how we can effectively measure customer journeys and improvement initiatives, helping to lift outcomes.
• It’s an exciting time in our Research and insights team as we tackle new challenges to meet the changing expectations of our customers and community, as well as help to drive adoption of waterwise behaviours among our customers. 

Your skills and experience

• Degree Qualification in commerce, communications, marketing or relevant discipline
• Ability to understand and analyse data, create effective data visualisations, identify strategic insights, and use story-telling to effectively communicate the impacts and outcomes.
• Ability to manipulate and analyse quantitative data sets.
• Ability to collaborate with stakeholders to deliver against project objectives.
• Knowledge of Power BI is advantageous, but not essential.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.   

Applications close on 18 August 2026

 We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace:

Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy. 

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at recruitment@watercorporation.com.au

To learn more about our commitment to diversity and inclusion please visit our website.