Customer Systems Analyst

About the role

We have 2 x fixed term (13 months & 7 months) opportunities available to join our Customer Systems Team. You will be at the forefront of enhancing both our brand and reputation by ensuring compliance with our regulatory requirements. You will be building strong and effective internal and external working relationships will be a key part of this role to create improved solutions

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter.

• You’ll also get the option to work a 9-day fortnight and work from home two days per week.
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation up to 15.5%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

About you:

You will have sound experience in a technology related business analysis role. In addition, the successful candidate will be energetic, resilient and outcomes focused with a proven track record of success and have:

• Broad knowledge of software development lifecycle (SDLC) and phases, and other industry standards and protocols
• ITIL Foundation v4, JIRA (as user) ISTQB software testing foundation experience
• Highly developed interpersonal, negotiation, influencing and stakeholder management skills
• A ‘can do’ attitude, and be a team player with the ability to identify solutions, not problems, and a resilient attitude that embraces change
• Experience in translating business requirements into technical specs, and contributing to solution design
• Demonstrated knowledge of supporting large scale Business Applications and Customer facing systems

What the role will involve:

• An opportunity to apply your expert technical and operational knowledge to system enhancements and maintenance, and operational incidents
• Exposure to key business operational projects
• Implementation of continual improvement initiatives in a dynamic and changing environment

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that demonstrates your ability to meet the requirements of the role. 

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.  

Applications close 20 May 2025

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.

To read our diversity and inclusion statement, please visit our website