Senior Customer Systems Analyst

About the role

An opportunity exists for an experienced Senior Analyst in the Customer Systems Development team.

In this role, you will be responsible for delivering system enhancement, maintenance, and support services for the Water Corporation’s suite of customer systems. You’ll be a technical specialist responsible for production support, review and coordinate solution design and delivery and subject matter expertise for the Corporation’s suite of customer systems and the business areas the systems enable.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter.

• You’ll also get the option to work a 9-day fortnight and work from home two days per week.
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation up to 15.5%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

About you:

There are a few things that we’ll look for in your CV;

• Tertiary level qualifications in technology related discipline
• Considerable experience in the implementation and delivery of one or more business applications support/development functions within a large commercially focussed state-wide organisation. 
• Demonstrated knowledge of application development lifecycle and phases.
• Highly developed conceptual and analytical skills, including the ability to troubleshoot and problem solve in a high pressure / time critical environment.
• Highly developed organisational, planning and prioritization skills.
• Diagnostic, Troubleshooting, and technical skills to triage application and/or integration related issues.
• Significant experience with ITIL, SDLC, ISTQB & IREB frameworks & best practices.

What the role will involve

• Monitor and manage the ongoing stability, efficiency, and performance of customer system’s portfolio of applications and services.
• Engage with business stakeholders and external service providers to develop clear requirements and collaborate on solution designs to address general and complex business requirements.
• Ensure privacy and security are front-and-centre in everything we deliver.
• Configure and/or coordinate development, testing and documentation of approved system changes for both enhancements and system maintenance following ITIL best practices.
• Provide second level “centre of expertise” support and advice regarding queries for a range of customer systems.
• Maintain relationships with assigned business representatives and external service providers.
• Mentor and coach Analysts as part of their ongoing development, to ensure Customer Systems has adequate skills coverage across all supported systems.
• Undertake a lead role on key initiatives or projects
• Lead and support the implementation of continuous improvement within Customer Systems for the delivery of services.

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that demonstrates your ability to meet the requirements of the role. 

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.  

Applications close 20 May 2025

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.

To read our diversity and inclusion statement, please visit our website