Customer & Stakeholder Senior Advisor

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

A permanent part-time opportunity in Bunbury.

Welcome to Bunbury, Western Australia. Known as the City of Three Waters, the place to swim with dolphins, and the popular Farmers Market. Enjoy the benefits of living and working in the Southwest Region!

Let’s look at the Customer & Stakeholder Senior Advisor role.

We are looking for someone to join our small and vibrant team to deliver on internal and external engagement for communities all throughout the Southwest Region.

The successful applicant will need to work independently, be able to work in both proactive and reactive situations and be comfortable with engaging with operational team members as well as members of the community.

Whether you are already a local or looking for a country lifestyle or just a sea change, we would like to hear from you.

This is a part-time 5 days per fortnight or equivalent (0.50 FTE) available from 1^st July 2025 based in our Bunbury Regional office.

Real benefits that matter.

• Real flexibility with options to work from home, flexible work hours.
• Two well-being days (pro-rata) each year to do whatever you need to do to feel good.
• Access to long service leave pro rata after 3 years of service.
• Generous co-contribution superannuation up to 15.5%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

The fundamentals of the role:

Managing customer and stakeholder issues and complaints. 

Provide communications support and advice to the Regional Manager and Regional Lead Team

Provide localised content for communication materials including producing written and digital communication strategies and resources.

Developing, implementing, and maintaining effective communication and community engagement strategies to support the planning and delivery of minor work projects and programs.

Media liaison, responding to media enquiries and preparing media statements.

Support the management of incidents in accordance with corporate processes.

Key skills and experience:

• Qualification and/or substantial experience in stakeholder engagement, community engagement or a related discipline.
• Demonstrated ability to liaise with and build relationships with customers and stakeholders.
• Highly effective verbal and written communication skills and an ability to summarise complex issues for common use.
• Knowledge and experience in stakeholder/community engagement
• Prior IAP2 training desired but not essential.
• Experience in Ministerial engagement and/or working with government processes is desirable.
• Ability to travel within the Southwest Region with the occasional overnight trips.
• Experience in a utility or Operational business (desired but not essential).

Start your application for this job!

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close 14^th May 2025  

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.  

We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at Recruitment@watercorporation.com.au or 9420 2000.

To read our diversity and inclusion statement, please visit our website