Credit Strategy - Support Officer

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

Currently, we have a fantastic permanent, part-time opportunity for an enthusiastic and driven professional to join the Customer Service team as a Credit Strategy - Support Officer.

About the role:

We are seeking a motivated and customer-focused Support Officer to join our Credit Operations team. This is a permanent part-time position (0.6 FTE), with hours designed to align with school schedules, working Monday to Friday from 9:00am to 2:00pm.

This role plays a critical part in managing returned accounts activity while delivering fair, empathetic and effective outcomes for both our customers and the business.

If you enjoy problem solving, taking ownership, and developing your skills across a broad range of credit functions, this could be the role for you.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What you can expect with this role

• Management of mercantile portfolio, liaising with stakeholders.
• Processing of daily mercantile referral files.
• Managing returned accounts, including sorting and scanning returned mail.
• Uploading daily bulk communications used for the collection of overdue debt.
• Initiating and managing restrictions and creating work orders for country towns.
• Preparing correspondence and investigating and analysing customer data.
• Negotiating payment arrangements and lump sum payments.
• Delivering outstanding customer service to both internal and external stakeholders.

Your skills and experience

• You are a proactive problem solver who enjoys taking ownership of your work and contributing to team success. You have a strong customer focus and understand how to balance customer needs with business outcomes.
• Experience dealing with key stakeholders
• Excellent interpersonal, communication and customer service skills
• Strong organisational skills and attention to detail
• Solid computer skills, including proficiency in Microsoft Office
• The ability to work autonomously while demonstrating initiative and accountability

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.   

Applications close on 02 August 2026

 We reserve the right to withdraw this ad prior to the closing date. 

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website