Customer Service Consultant

Do you want to put your great customer service skills to good use? How about a new job working as a Customer Service Consultant in Balcatta?

Picture this!

You pull up to work and have free onsite parking.

You walk through the door and feel the energy from your fun and vibrant team.

You delight your customers daily and leave no stone unturned to find the right solution.

You take calls about bills, leaks, house moves, and technical issues (some calls may be challenging so you need to quickly bounce back from difficult conversations).  

If you enjoy thinking on your feet and reacting quickly, this is the perfect job for you. 

What you’ll love about the role:

• Competitive starting salary of $72,529 plus superannuation (total remuneration $80,870 for full time consultants)
• You will be surrounded by a deeply knowledgeable, supportive team and you’ll receive extensive training.         
• Structured annual performance reviews to grow your salary and pathways for development.                                                                                                                                                      
• Access to long service leave pro rata after 3 years of service.     
• Receive 17.5% extra pay when you take annual leave.                 
• Flexible working arrangements with working from home options                     
• Free onsite gym and a staff social club with discounts for entertainment and attractions 
• Work for a company that advocates for mental health and wellbeing with two well-being days each year (pro-rata for part time) to do whatever you need to do to feel good, no questions asked, we understand the importance of switching off and recharging every now and then. 
• 24th December off paid (if falls on weekend, last Friday before Christmas)                  
• Considering creating or growing a family? Our paid parental leave for primary caregiver is 18 weeks, and non-primary 3 weeks. Employees will accrue long service leave while on paid parental leave.
• Multi-channel contact centre, offering opportunities for you to demonstrate your exceptional communication skills through various channels, email, webchat, and phone calls.      

If you like the sound of this supportive, family-friendly culture, a healthy starting salary, and a stack of fantastic benefits you might have just found yourself a career with Water Corporation

Opportunities available:

• Full time hours are 37.5 hours a week (5 days per week, 7.5 hours a day)
• Part time hours are 25 hours a week (5 days per week, 5 hours per day)
• Opening hours between 7am – 7pm – You’ll need to be available and flexible to work between these hours.
• Please note part time you will be required to work full time for the initial training of 6 weeks.

Apply: Only a basic CV is required, we have a few questions we would like you to answer in your application.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.  

Applications close 11^th June 2025.

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website