Customer Service Consultant

Are you looking to put your great customer service skills to good use? Looking for a meaningful role where you can make a difference every day? We are looking for enthusiastic and resilient individuals to join our Customer Service team in Balcatta.

Here’s what your day could look like:

• Enjoy free onsite parking, and be part of a welcoming, upbeat workplace.
• Help customers with everything from billing and leaks to house moves and tech issues, always focused on finding a solution.
• Flex and grow your communication skills across multiple channels, including phone, email, and webchat, building confidence and capability with every interaction.
• Be part of a supportive, inclusive team who genuinely enjoy what they do. Some calls might be challenging, so you’ll need to be able to bounce back quickly and stay positive, but you won’t be doing it alone. You’ll have a strong team around you to back you up, share knowledge, and help you keep moving forward.

If you enjoy staying calm under pressure and thinking on your feet, this could be the perfect role for you.

What you’ll love about the role:

• Competitive starting salary of $72,529 plus superannuation (total remuneration $80,870 for full time consultants)
• A deeply knowledgeable, supportive team and extensive training to set you up for success
• Structured annual performance reviews to grow your salary and open up development pathways                                    
• Access to long service leave pro rata after 3 years of service.     
• 17.5% leave loading               
• Flexible working arrangements with working from home options                     
• Onsite gym and a staff social club with discounts on entertainment and attractions 
• Two wellbeing days each year (pro-rata for part-time) to recharge however you choose—no questions asked
• Extra day of leave on 24th December (or the last Friday before Christmas if it falls on a weekend)                 
• Considering starting or growing your family? Our paid parental leave provides 18 weeks for the primary caregiver is 18 weeks, and 3 weeks for the non-primary caregivers. Long service leave continues to accrue during paid parental leave.

If you’re looking for a supportive, family-friendly culture, a healthy starting salary and a stack of fantastic benefits, you might have just found your next career move with Water Corporation!

We have a number of full-time and part-time opportunities available, starting in early September and early October.

• Full time hours are 37.5 hours a week (5 days per week, 7.5 hours a day)
• Part time hours are 25 hours a week (5 days per week, 5 hours per day)
• Opening hours between 7am – 7pm. You’ll need to be available and flexible to work between these hours.
• Please note if working part-time, you will be required to work full time for the initial training of 6 weeks.

Apply now to secure your place!

Please upload your CV and answer a few short questions as part of your application. After submitting your application, you will be required to complete an online assessment and a one-way video interview.

As part of our recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.  

Applications close 20 July 2025

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website