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Social Media Manager

  • LocationNorth Sydney, NSW 2060
  • Work TypeFull Time - Permanent
  • Positions1 Position
  • Applications Close AtCloses in 12 days
    Published on 13 Feb 2020
  • All Rounder
  • Consultant
  • Customer Relations
  • Customer Service
  • Team Leader
  • Problem solving
  • Communications
  • Team Player


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  • Job no: XBM6B
  • Categories: Commercial Operations, Brand Marketing & Communications

At Vodafone, we put our customers at the heart of everything we do to give Australians more choice and freedom to connect the way they want.

Based in our Vodafone Central office in North Sydney NSW, our Social Media Manager will be responsible for developing business plans and strategies in pursuit of operational excellence to deliver an optimal customer experience end-to-end whilst managing targets to ensure business needs are exceeded and financial targets met. You will ensure alignment of customer promise and delivery.

You will also have the responsibility of leading, developing and mentoring the Social Media and Community team - doing so in a manner that proactively manages people, process and results to drive clear conversations and high employee engagement.

Key Responsibilities:

  • Lead Social Media operations in partnership with key stakeholders across Vodafone to drive consistent consumer experience and positive brand image
  • Interface with other internal or external stakeholders on behalf of team in order to resolve difficult or complex cases and provide timely and thorough resolution to the customer
  • Key point of contact emergency management monitoring while working with External Affairs team
  • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences and identify opportunities for constant improvement
  • Contribute operational expertise and work with the Vodafone Social Media Team to identify opportunities to support wider campaigns
  • Work with the team to look at ways social media can support wider campaigns
  • Ensure that the voice of the customer is heard
  • Lead, develop and mentor direct reports to maximise performance and engagement whilst providing further opportunities to grow
  • Drive Data Analytics and insights within Social Media to make business decisions
  • Liaise with, and present findings to cross functional Stakeholders from around the business
  • Identify opportunities to build brand awareness and drive conversion within social
  • Manage the digital presence of the brand within Social media channels and help keep the brand ahead of the industry with trends, consumer terminology, identifying up and coming influencers
  • Assist with digital media and campaign management
  • Grow engagement in the form of followers, likes and shares across key social media platforms+
  • Complete ad hoc projects within aggressive timelines as delegated by leadership
  • Facilitate innovation – through the introduction of new initiatives to improve performance
  • Ensure efficient and effective dissemination and communication of information to team members
  • Initiate change throughout the social media in line with business goals
  • Prepare, implement and deliver operational plans
  • Understand and interpret organisational and departmental strategy requirements, and work with appropriate groups to develop solutions that impact on both customer and employee satisfaction

Knowledge & Experience Requirements:

You will have 4 plus years of experience in social media, communications, digital or content related role, with a degree in Marketing or Communications. Your attention to detail and excellent communication skills, will allow you to juggle priorities and apply them to internal processes. Experience with social media monitoring and analytics tools (e.g NetBase) and social media marketing platforms (i.e. Spredfast) is preferred.

With Vodafone, we are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits as part of a global company, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative work space that helps drive innovation.

Your future is exciting. Ready?

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  • Closes in 12 days - 06 Mar 2020
  • Published on 13 Feb 2020, 5:20 AM