Customer Service Representative

Job Details:

• Leading provider of technology-enabled revenue cycle management services
• US BPO Account
• Shifting Schedule
• Voice-based operations

Responsibilities:

• First point of contact interacting with patients over the phone
• Handles a high volume of incoming calls
• Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols
• Responds to questions and concerns and directs them to appropriate location or department

Qualifications:

• College graduate preferred
• With 2 Years BPO experience an advantage
• Good communication skills
• Willing to work night shift
• Amenable to work in BGC Taguig City
• Willing to work onsite