Commercial Facilities Officer

• Work in a role where your impact is visible
• Be part of a team that values initiative, adaptability, and professionalism
• Contribute to creating a safe, functional, and vibrant environment for our students and stakeholders.

Are you a natural problem-solver who thrives in a fast-paced, hands-on environment?

Join our agile, solutions-focused Facilities Team and help us deliver exceptional spaces for our students and commercial tenants.

The Role

As our Commercial Facilities Officer, you’ll be the go-to person for the smooth operation of student accommodation and other commercial facilities across our precinct. From coordinating student move-ins and move-outs to managing contractors, resolving issues on the spot, and ensuring our spaces are safe, functional, and welcoming — no two days will be the same.

You’ll liaise with stakeholders across the University, oversee maintenance activities, and develop practical, creative solutions to challenges as they arise. You’ll also play a key role in planning and preparing facilities for peak occupancy periods and delivering an outstanding experience for everyone who uses our spaces.

What you’ll do:

• Coordinate the day-to-day operation of student accommodation and commercial facilities.
• Manage contractor works and ensure maintenance requests are actioned promptly via Maximo.
• Conduct regular inspections, identify issues, and implement improvements.
• Plan and oversee move-in/move-out processes and cyclical facility activities.
• Communicate effectively with stakeholders, keeping them informed about works or disruptions.
• Monitor compliance with health, safety, and risk management standards.

What you’ll bring

• Experience in facilities management or a related operational role.
• Strong contractor management and negotiation skills.
• Excellent conflict resolution and customer service abilities.
• Time management skills to juggle competing priorities.
• A knack for problem-solving and finding practical, creative solutions.

This full-time ongoing position is at a HEW 6 Higher Education Level located at Callaghan Campus.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• The remuneration for this position is from $93929 - $103641 p.a. + superannuation and is commensurate with skills and experience
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
•  A statement addressing the Essential Criteria listed below demonstrating your qualifications and experience with examples.

1. A degree in a facilities management, property, engineering, building and construction or other relevant area with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education in an areas such as facilities maintenance.
2. Outstanding communication and interpersonal skills including the capacity to build relationships and an inter-disciplinary way of working.
3. Demonstrated knowledge and experience in supervising facilities operations within a large facility with multiple buildings.
4. Demonstrated high level of computer literacy with ability and willingness to embrace new technologies, develop and use reporting capabilities, identify opportunities for systems-based process improvements
5. Extensive relevant experience and expertise in the provision of customer-focused infrastructure services, with a demonstrated dedication to delivering excellent customer service. 
6. Demonstrated experience working both independently and in a team environment, with the ability to build relationships and engage in effective teamwork.
7. High level organisational skills with the ability to prioritise and manage several tasks simultaneously to meet competing deadlines, operating effectively under pressure.
8. Knowledge of, and experience in adhering to workplace policies and procedures in the areas of work health safety, equity, diversity and promoting a respectful workplace culture.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact Scott Conza, Senior Facilities Manager (02) 4055 0780 or via email Scott.Conza@newcastle.edu.au

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Sunday 31^st August 11:59pm AEST

We are excited to be Looking Ahead with you