Senior ServiceNow Developer

• Senior technical role leading a fast-paced, collaborative team 
• Develop reusable, scalable ServiceNow components 
• Drive development standards and automation 

At our university, ServiceNow is a foundational platform driving digital transformation across administrative and support services. It underpins our service management capabilities, enabling streamlined workflows, improved user experiences, and data-driven decision-making. As a Senior ServiceNow Developer, you’ll be part of a dynamic team that ensures the platform remains robust, scalable, and aligned with the evolving needs of our community. 

 You’ll be more than a technical expert—you’ll be a hands-on problem solver, change driver, and mentor of small squads of developers, leading the way in delivering secure, scalable, and innovative digital solutions. Be part of a team that works across an enterprise-grade modern tech stack including GitHub, Azure DevOps, Okta, SailPoint, AWS/Azure Cloud, ServiceNow, Microsoft Fabric, Dynamics 365, Mulesoft, Atlassian (Jira/Confluence) and more. This is your chance to influence, innovate, and make real change. 

What you’ll do 

• Design and build scalable, reusable ServiceNow solutions including scripting, configuration, integrations, and customisations 
• Engage with stakeholders to understand needs, refine scope and manage expectations 
• Work closely with business analysts, solution architects, and service designers to translate requirements into prototypes and final solutions 
• Create and maintain technical designs, specifications, and knowledge transfer materials 
• Oversee code / build quality, review deployments, and enforce development standards 
• Drive DevOps practices to boost efficiency and productivity 
• Provide advanced technical support, troubleshoot issues, implement bug fixes, and perform root cause analysis 
• Ensure platform health through regular maintenance, upgrades, and secure coding practices 
• Participate in agile ceremonies and contribute to agile delivery practices 
• Mentor and guide a talented DevOps team, building capability and fostering a culture of innovation, collaboration, and continuous improvement 

 What we're looking for 

• Extensive experience in senior software development or technical leadership roles that oversee a team of developers from junior to senior 
• ServiceNow certifications like ServiceNow Certified System Administrator, Certified Application Developer and/or Certified Implementation Specialist in ITSM, HRSD, or CSM 
• Hands-on development on the ServiceNow platform, with a strong track record of delivering scalable and maintainable solutions 
• Skilled in developing Employee Center Portals, including custom widgets, theming, and catalog items to enhance user experience 
• Experience configuring workspaces, automated workflows and connecting ServiceNow with external systems  
• Proven ability to manage ServiceNow platform upgrades and cloning activities with minimal disruption 
• Passion and experience in uplifting code quality, development standards and CI/CD practices  
• Demonstrated experience diagnosing and resolving issues within the ServiceNow platform, including fixing bugs and identifying root causes to keep services running smoothly 
• Able to clearly articulate complex technical concepts to diverse audiences 

This full-time position is an initial fixed term until October 2027 at a HEW 8 Higher Education Level located in the Digital Technology Solutions department at Callaghan Campus. 

 About our University 

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

 For more information click here – Our Uni. 

 What we offer 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• Competitive remuneration + superannuation and is commensurate with skills and experience 
• 35-hour work week with flexible working arrangements (in line with the University’s Flexible Work Policy) 
• Up to 2 days work from home or remote per week (minimum 3 days per week on campus) 
• 17% super and salary packaging 
• 7 additional University Holiday days, generous 15 days personal leave, 10 days life leave and parental leave, annual leave loading and additional purchased leave scheme 
• Discounts in private health insurance, gym memberships, software, travel and more 
• Wellbeing programs 

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume 
• A cover letter outlining your motivation to apply for this opportunity 
• A statement addressing each of the "What we’re looking for" criteria listed above demonstrating your qualifications and experience with examples 

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. 

Please upload your Cover Letter and response to the requested Criteria as one PDF document. 

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). 

For specific position enquiries, please contact Nick Stabler, Head of DevOps Engineering via email Nick.Stabler@newcastle.edu.au 

Having Difficulties? Please reach out to us: employment@newcastle.edu.au 

Closing date: Sunday 7th September 2025, 11:59pm AEST 

We look forward to working with you!

#LI-KG1