Service Delivery Analyst

• Support delivery operations with insights, reporting, and stakeholder engagement 
• Full time continuing opportunity based at our Callaghan Campus 
• 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts 

As a Service Delivery Analyst, you will play a pivotal role in supporting the Associate Director, Delivery, and the broader Digital Technology Solutions (DTS) team. You will provide comprehensive oversight of end-to-end service delivery across all DTS and capability domains, ensuring high-level execution of financial management, performance tracking, strategic reporting, and continuous improvement initiatives. 

In this role you will: 

• Monitor and report on budgets across Delivery. Track financial performance, support planning, and deliver executive-level insights. 
• Support service delivery operations by maintaining dashboards, monitoring KPIs, and delivering meaningful insights to inform decision-making. 
• Partner with delivery teams to ensure delivery alignment and source accurate information to support reporting. 
• Support adherence to delivery governance and process improvements across the Delivery Practice.  

This continuing position is full time and will be located onsite at the Callaghan Campus (Awabakal land).  

How will you inspire us? 

You will have: 

• Strong financial acumen with experience in budgeting, forecasting, and producing meaningful reports that support high-level decision-making. 
• Excellent stakeholder engagement skills, with the ability to build relationships, negotiate effectively, and source critical information. 
• A proactive mindset with the ability to think strategically while managing multiple priorities and stakeholders. 
• Experience supporting IT Program, Project and Service Delivery in a complex environment. 
• Experience working with TechOne and Project Management tools such as ServiceNow, PPM, Jira and Confluence is highly regarded. 

 What we offer 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• Competitive salary commensurate with experience and qualifications. 
• 17% super and salary packaging. 
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme. 
• Discounts on private health insurance, gym memberships, software, travel and more. 
• A range of support and wellbeing programs. 

For more information on benefits and conditions, please follow this link. 

About our University 

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability. 

Your next steps 

Important information before you apply: 

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application. 
• Applications for this position will only be accepted from those with Australian residency or a valid work permit. 

Your application:  

Your application must include: 

• Your resume. 
• A cover letter outlining your motivation to apply for this opportunity. 
• A statement addressing the 5 points below the ‘how will you inspire us – you will have:’ heading in this advert. 

Please upload your Cover Letter and response to the requested points as one PDF document. This document should not exceed 3 pages. 

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.  

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process. 

Contact Us 

For specific position enquiries, please contact Cristina Romanin, Associate Director, Delivery on (02) 4921 6491 or via email at cristina.romanin@newcastle.edu.au 

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications. 

Closing date: Sunday 16th October 2025 at 11.59pm AEST 

We are excited to be Looking Ahead with you 

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