Change and Adoption Analyst - Digital Infrastructure

• Exposure to a large, complex technology environment within University of Newcastle
• Hands-on ownership of adoption activities across live projects
• The opportunity to work closely with IT delivery teams and understand the real-world impact of technology change
• Strong development potential

The role

The University of Newcastle is seeking a Change and Adoption Analyst to support the delivery and adoption of digital technology initiatives, with a primary focus on Digital Infrastructure Projects

This role sits within Digital Technology Solutions (DTS), reporting to the Customer Success Lead and embedded within the AV Refresh team. You will work across multiple initiatives and projects, taking direction from both Project Managers and Program Managers, and partnering closely with technical teams and business stakeholders to ensure technology changes are understood, adopted and embedded.

The role is suited to someone with hands-on experience delivering end-to-end change and adoption activities, who is comfortable operating in a project-based environment and juggling multiple priorities.

What you’ll do:

• Working under the guidance of the Customer Success Lead, Project & Program Managers, you will support the planning, coordination and delivery of structured change management activities, including:
• Developing detailed change, communication and training plans aligned with project and program objectives
• Conducting stakeholder analysis and change impact assessments across varied user groups
• Delivering change and adoption activities including communications, workshops and training sessions
• Supporting adoption of AV and collaboration technologies in teaching and meeting spaces, including Zoom-based environments
• Identifying training needs and supporting the creation or curation of training and knowledge content
• Monitoring adoption, training completion and knowledge usage, and reporting on outcomes
• Gathering and responding to stakeholder feedback to continuously improve adoption approaches
• Ensuring change artefacts and documentation meet governance and quality

You will be part of the Customer Success function within Digital Technology Solutions, working closely with project delivery teams, AV specialists, and University stakeholders. The role is embedded in delivery and plays a key part in ensuring technology investments translate into sustained user outcomes.

This fixed term position is full time at a HEW 7 Higher Education Worker level for 12 months and is based at Callaghan

About you

You will bring experience in change management, adoption, communications, engagement or training within project or program environments. You are confident working with stakeholders, translating technical change into clear messages, and delivering practical adoption activities.

Key skills and experience include:

• Strong communication and stakeholder engagement capability
• Experience delivering change, training or adoption activities within technology-enabled initiatives
• Ability to work effectively under project and program governance
• Well-developed planning, coordination and documentation skills

Experience with structured change frameworks such as PROSCI is desirable but not essential. Familiarity with AV or collaboration platforms, including Zoom, is desirable but not essential.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• Attractive remuneration package and excellent employment conditions in line with University of Newcastle professional staff conditions + superannuation.
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 35 hour week
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
•  A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. 

For specific position enquiries, please contact Rebecca Partridge, Customer Success Lead (02) 4921 6005 or via email Rebecca.Partridge@newcastle.edu.au

 Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Sunday 15th March 2026 11:59pm AEST

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

Interview (an ‘in person’ interview will be conducted as part of the process)

Referee checks

Pre-employment checks as appropriate to the role 

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive. 

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes. 

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University. 

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable. 

We are excited to be Looking Ahead with you!

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