Operations Officer

Location: Callaghan Campus, Newcastle (with work across campuses as required)

Employment Type: Continuing, Part Time (0.6 FTE)

HEW Level: 5

The University of Newcastle is seeking a proactive and hands‑on ResLife Operations Officer to join our Student Living – ResLife Operations team.

This is a dynamic, mobile role focused on the readiness, quality, and day‑to‑day operation of student accommodation spaces. You’ll play a key role in ensuring residences are safe, well‑maintained, and ready to deliver an exceptional living experience for students.

About the Role

Reporting to the Manager, ResLife Operations, the ResLife Operations Officer undertakes a wide range of operational, facilities, and project activities across Student Living properties.

This is a highly active role, with most of your time spent in residences and community spaces. You’ll work closely with Infrastructure and Facilities Services and other stakeholders to ensure accommodation spaces are maintained to a high standard and ready for student use.

Key Responsibilities

• Conduct regular room inspections across Student Living residences and support room readiness processes
• Coordinate arrivals, departures, and room turnarounds in collaboration with facilities teams
• Manage maintenance requests, ensuring timely action and accurate record‑keeping
• Support key and card access systems, including programming and replacement
• Assist with operational readiness for new and existing residences
• Contribute to process improvements to enhance efficiency and the student experience
• Support stock, asset, and equipment management, including purchasing and inventory tracking
• Coordinate and maintain shared equipment (e.g. AV resources)
• Provide task direction to casual staff as required
• Participate in major operational and engagement periods (e.g. Move In/Move Out, Open Day)
• Identify and manage WHS risks, escalating issues and contributing to safe work practices

About You

You’re a practical, solutions‑focused professional who enjoys working in a fast‑paced, hands‑on environment. You’re organised, adaptable, and confident managing competing priorities while maintaining a strong focus on safety, quality, and service.

To succeed in this role, you’ll bring:

• Relevant qualifications or equivalent experience in operations, facilities, or a related field
• Strong organisational and problem‑solving skills, with the ability to manage multiple tasks and deadlines
• Excellent interpersonal skills and the ability to work collaboratively with diverse stakeholders
• Experience working with systems and data, with confidence using and learning new technologies
• Ability to work independently, take initiative, and deliver outcomes on time
• Sound understanding of workplace health and safety, and commitment to safe work practices
• A flexible approach, with the ability to work across campuses and during peak operational periods

Your next steps 

Your application must include: 

• Your resume. 
• A cover letter outlining your relevant skills and motivation to apply for this opportunity (1 page max). 

Additional Information

• This is a physically active role involving extended time on your feet, manual handling, and working across residential environments
• Some out‑of‑hours work may be required during peak periods
• This is a part time role (0.6 FTE)
• The role is primarily campus‑based and operational in nature
• A Working With Children Check is required

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.  

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process. 

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us 

For specific position enquiries, please contact Jess Rokobaro, General Manager Student Living, on (02) 4921 5233 or via email at Jess.Rokobaro@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications. 

Closing date: Sunday 14 June, 2026 at 11.59pm AEST 

We are excited to be Looking Ahead with you 

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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