Graduate Recruitment Support Officer

Be challenged and imagine with us

As Graduate Recruitment Support Officer you will play a vital role in supporting graduate employability by contributing to the delivery of smooth, responsive, and high‑quality services for students and industry partners.

You will help enhance the student experience by ensuring graduate recruitment processes run efficiently, digital tools are used effectively, and key engagement activities are supported across the team.

In this role you will:

• Manage graduate recruitment enquiries through the Customer Relationship Management (CRM) system, ensuring accurate triage, timely responses, and high‑quality service to students and industry partners.
• Oversee job submissions in CareerHub, reviewing, verifying, and maintaining the accuracy of listings to ensure compliance with requirements.
• Produce clear, data‑driven reports that capture trends, activities, and outcomes, drawing on information from the CRM, SharePoint, and related systems.
• Contribute to continuous improvement by refining workflows, streamlining administrative processes, creating templates, and supporting the development of training and process documentation.
• Assist with industry engagement activities, including supporting on‑campus events that connect students with employers.

This contingent position is full time and will be located at the Callaghan Campus (Awabakal land).

How will you inspire us?

You will have:

• Strong technical capability across digital platforms, with experience using CRM systems (Microsoft Dynamics highly desirable), and confidence working with reporting tools, SharePoint and data extraction.
• Excellent communication skills with the ability to work effectively with industry partners, students, and internal stakeholders.
• A proactive, improvement‑focused approach with the ability to analyse processes, solve problems, and implement practical solutions that enhance efficiency and service delivery.

What we offer

The remuneration for this position is Higher Education Worker Level 5 + 17% superannuation and is commensurate with skills and experience. 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. Completion of a degree without subsequent relevant work experience; or completion of a diploma and at least 2 years subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated experience in the administration and optimisation of CRM systems (or similar) to support industry engagement activities.
3. Proven experience analysing processes and implementing practical workflow improvements in a service environment.
4. Excellent interpersonal, written, and verbal communication skills, with a customer-focused mindset and experience in the preparation of reports and documents.
5. Strong organisational skills with the ability to work independently and manage multiple tasks, prioritise competing demands, and meet deadlines.
6. High level of digital literacy, including proficiency in Microsoft Office 365, data management tools and willingness to embrace new technologies
7. Prior experience in a tertiary education, employability, or industry engagement setting.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Sharni Knight, Industry and Employability Partnerships Manager on (02) 4921 6417 or via email at sharni.knight@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Thursday 5 March, 2026 at 11.59pm AEDT

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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