Learning Technology Support Officer

The University is closed from Friday 19 December 2025, to Tuesday 6 January 2026. Any emails to the employment inbox will be responded to when we return.

Be challenged and imagine with us

As Learning Technology Support Officer, you will play a key role in supporting academics and students by ensuring a seamless experience within the University’s virtual learning environment (VLE).

You will provide expert assistance, resolve technical issues, and contribute to system improvements that enhance teaching and learning.

In this role you will:

• Act as the first point of contact for VLE users, delivering high-level customer service and effective problem resolution.
• Triage and manage requests received via phone and email, providing solutions or escalating to the appropriate team members.
• Conduct system testing and provide feedback to inform upgrades and improvements to learning technologies.
• Offer clear advice and guidance to users, ensuring compliance with established processes and best practices.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal land).

How will you inspire us?

You will have:

• Experience with university technologies – teaching and learning technologies preferred.
• High-level digital proficiency, including experience with Microsoft Office and confidence in navigating online technologies.
• Strong problem-solving skills and the ability to work independently while maintaining a collaborative approach.
• Excellent communication and organisational skills, with the ability to build positive relationships and manage competing priorities.

What we offer

The remuneration for this position is Higher Education Worker Level 5 + 17% superannuation and is commensurate with skills and experience. 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. Completion of a degree with subsequent relevant work experience; or completion of an associate diploma and at least 2 years subsequent relevant work experience; or an equivalent combination of relevant experience and / or education / training.
2. Demonstrated ability to apply initiative, identify and resolve issues with minimal supervision to provide high quality service.
3. Demonstrated high level computer skills, including experience with university teaching and learning technologies and an ability to work effectively with online technologies.
4. High level communication and organisational skills (both oral and written), including the capacity to build relationships.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Contact Us

For specific position enquiries, please contact Meegan McHugh, Manager, Learning Technology via email at Meegan.McHugh@newcastle.edu.au. 

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

***The University is closed from Friday 19 December 2025, to Tuesday 6 January 2026. Any emails to the employment inbox will be responded to when we return.

Meegan will be checking her emails regularly during the break.

Closing date: Monday 12 January 2026 at 11.59pm AEDT

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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