Educational Technology Assistant

Be challenged and imagine with us

As Educational Technology Assistant you will play a key role in supporting academic and professional staff by problem-solving and anticipating user needs within the virtual learning environment (VLE).

You’ll provide user support, helping to resolve technical issues, improve user experience, and contribute to the ongoing enhancement of learning technologies.

In this role you will:

• Respond to support requests and troubleshoot issues raised by academic and professional staff, ensuring timely and effective resolution.
• Deliver clear and helpful guidance to users navigating the VLE, both verbally and in writing, to enhance teaching and learning outcomes.
• Assist with system testing and reporting to support decisions around technology upgrades and improvements.
• Provide training and advice to staff on using digital tools in line with established processes and best practices.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal land).

How will you inspire us?

You will have:

• A proactive approach to problem-solving, with excellent organisational skills and the ability to manage competing priorities independently.
• Strong communication and interpersonal skills, with the ability to build relationships and deliver high-quality support in a fast-paced environment.
• Proven experience working with online technologies and a high level of proficiency in Microsoft Office applications.

What we offer

The remuneration for this position is Higher Education Worker Level 4 + 17% superannuation and is commensurate with skills and experience. 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Due to the nature of this role, the University may require the preferred candidate to undertake further pre-employment checks.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. Completion of a diploma level qualification with relevant work related experience; -completion of a post-trades certificate or advanced certificate and extensive relevant experience and on the job training; or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated ability to take initiative, identify and resolve issues, communicate effectively and work with minimal supervision to provide high quality service and stakeholder satisfaction.
3. Demonstrated high level computer skills, including experience with Microsoft Office applications (including Outlook) and an ability to work effectively with online technologies.
4. Sound communication and organisational skills (both oral and written), including the capacity to build relationships.
5. Knowledge of, and experience in adhering to workplace policies and procedures in the areas of work health safety, equity, diversity and promoting a respectful workplace culture.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Meegan McHugh, Manager Learning Technology on (02) 4921 7988 or via email at meegan.mchugh@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Sunday 12 April 2026 at 11.59pm AEST

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

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