Senior Delivery Managers

• Multiple Opportunities 
• Lead end to end delivery of complex digital initiatives with real organisational impact 
• Enjoy flexible working arrangements and a supportive, high-performing culture 

We are seeking experienced Senior Delivery Managers to join our Digital Technology Solutions (DTS) team. These roles offer the opportunity to lead the end-to-end delivery of complex digital platforms, applications, and services across a diverse and evolving portfolio, aligned with University-wide digital priorities and the Looking Ahead Strategic Plan. 

This is an opportunity for senior delivery professionals who thrive in complex environments, excel at stakeholder engagement, and are passionate about service excellence, continuous improvement, and leading teams through change. 

The role 

We are recruiting for several Senior Delivery Manager positions to lead a variety of initiatives and delivery streams within DTS.  

As a Senior Delivery Manager, you will provide strategic leadership and operational oversight across the full-service lifecycle — from planning and implementation through to optimisation, adoption, and continuous improvement. You will work closely with senior stakeholders, technical teams, and external partners to ensure services are reliable, scalable, secure, and deliver measurable value. 

You will play a key role in driving service maturity, resolving complex issues, and ensuring delivery outcomes meet agreed performance, quality, and financial expectations. 

What you’ll do: 

Depending on the portfolio you are assigned to (Digital Experience, Digital Engagement, Data Integration & Research, or Core Technology), you will: 

• Lead the delivery and operational performance of assigned digital platforms, applications, or services. 
• Ensure services meet or exceed agreed SLAs, KPIs, and quality benchmarks, with a strong focus on stakeholder satisfaction. 
• Oversee the planning and delivery of high-impact projects and service enhancements, managing dependencies, risks, and resources across multiple teams and vendors. 
• Resolve complex incidents, escalations, and service issues using structured problem-management approaches. 
• Champion continuous improvement, service optimisation, and capability uplift using data, feedback, and industry best practice. 
• Build and maintain strong relationships with senior business stakeholders, technical teams, and vendors. 
• Manage strategic vendor relationships, contracts, and performance, ensuring value for money and policy compliance. 
• Lead change management and adoption activities to support successful service transitions. 

These full-time positions are fixed term for up to 2 years and located onsite at Callaghan Campus. 

About you 

You are a confident and pragmatic delivery leader with experience operating at scale in complex, multi-stakeholder environments. You bring:  

• Proven experience leading the end-to-end delivery of digital platforms, applications, or enterprise services, supported by strong capability in service management, project delivery, and operational oversight.  
• Demonstrated success managing vendors, contracts, budgets, and performance outcomes, and are recognised for your exceptional stakeholder engagement and communication skills, with the ability to influence and advise at senior levels.  
• Strong track record of driving continuous improvement, uplifting service maturity, and leading organisational change, alongside experience building, leading, and developing high-performing teams.  
• A structured, data-informed approach to risk, issue, and performance management and have a sound understanding of governance, compliance, and contemporary IT security principles. 

About our University 

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• Attractive remuneration package and excellent employment conditions in line with University of Newcastle professional staff conditions. 
• Flexible working arrangements (in line with the University’s Flexible Work Policy 
• 35 hour week 
• 17% super and salary packaging 
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme 
• Discounts in private health insurance, gym memberships, software, travel and more 
• Wellbeing programs 

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume 
• A cover letter outlining your motivation to apply for this opportunity 
• A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples. 

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. 

Please upload your Cover Letter and response to the requested Criteria as one PDF document. 

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). 

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. 

For specific position enquiries, please contact Cristina Romanin, Associate Director, Delivery (02) 4921 6491 or via email Cristina.Romanin@newcastle.edu.au 

Having Difficulties? Please reach out to us: employment@newcastle.edu.au 

Closing date: Monday 26th January 2026 @ 11:59pm AESDT

We are excited to be Looking Ahead with you!

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