ResLife Community Experience Coordinator

ResLife Community Experience Coordinator (HEW 7)

Location: Callaghan Campus, Newcastle (with work across campuses)

Employment Type: Continuing, full time 

The University of Newcastle is seeking a strategic, experienced, and people‑centred ResLife Community Experience Coordinator to lead engagement, marketing and communications, and community‑building initiatives across Student Living.

This leadership role is responsible for shaping the end‑to‑end residential student experience, from application through to departure, by delivering high‑quality engagement and multi‑channel communications campaigns. You’ll lead a small, specialist team and work closely with University stakeholders to ensure Student Living remains inclusive, connected, and student‑focused.

About the University

The University of Newcastle is a global leader in equity and excellence, committed to delivering an outstanding student experience and creating positive impact for our regions and communities. Student Living sits within the Student Central Portfolio and provides safe, inclusive, and development‑focused accommodation that supports students to thrive academically, socially, and personally.

About the Role

Reporting to the Manager, ResLife Programs, the ResLife Community Experience Coordinator provides strategic direction across engagement, communications, and experience design for Student Living.

This role combines leadership, project management, creative direction, and stakeholder engagement. You will manage professional staff, oversee major campaigns and materials, and ensure communications and engagement activities align with University values, brand governance, and student needs.

Key Responsibilities

• Support the development and delivery of Student Living’s engagement and communications strategies and plans
• Manage and support the ResLife Content Officer and ResLife Programs Advisor, fostering a culture of collaboration, quality, and continuous improvement
• Plan and deliver multi‑channel engagement and marketing campaigns across the student lifecycle
• Oversee website, portal, and social media content, ensuring consistency with brand and governance frameworks
• Coordinate major engagement and promotional activities such as Move‑In Day, Open Day, precinct tours, and community activations

About You

You are a collaborative leader who understands how engagement, communication, and community‑building shape the student experience. You bring strong judgement, creativity, and organisational capability, and you’re comfortable leading teams and initiatives in complex, fast‑paced environments.

To succeed in this role, you’ll bring:

• A relevant degree with substantial post‑qualification experience, or equivalent specialist expertise
• Demonstrated management experience, including the ability to lead and inspire professional staff
• Proven experience developing and delivering engagement and communications strategies, including social media
• Demonstrated capability in creative development of marketing and communication materials
• Excellent relationship‑building and stakeholder engagement skills across diverse groups

Desirable: Experience using a web content management system.

Why Join Us?

At the University of Newcastle, you’ll have the opportunity to shape the residential student experience at a strategic level. You’ll lead meaningful work, support talented teams, and contribute to a university culture committed to inclusion, excellence, and student success.

Your next steps

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed in the attached Position Description

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

 Additional Information

• This role requires flexibility to work some evenings and weekends during peak periods
• Work may occur across multiple campuses and in dynamic student environments
• The role is student‑facing and primarily campus‑based
• A Working With Children Check is required

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Ashleigh Milne, Manager, ResLife Programs, on (02) 4985 4405 or via email at aem216@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Sunday 17 May 2026 at 11.59pm AEST

We are excited to be Looking Ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply. 

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