Service Delivery Coordinator

• Work on meaningful digital initiatives that directly impact staff and students.
• Gain exposure to project, delivery and change and adoption methodologies and complex, enterprise-wide initiatives.
• Build your skills in delivery and project coordination, vendor management, customer success and governance.

Are you ready to play a key role in delivering innovative digital initiatives that make a real impact? The Digital Technology Solutions (DTS) team is looking for an enthusiastic Service Delivery Coordinator to support the Digital Infrastructure initiatives and services involving Audio Visual, Network and End User technologies that advance excellence in education, research, and community engagement at the University.

This role is perfect for someone who enjoys bringing structure to complexity, working across diverse teams, and enabling successful business outcomes from planning through to delivery.

The role

We are recruiting a Service Delivery Coordinator to support the planning, coordination, and delivery of Digital Infrastructure initiatives across the university. This role contributes to the successful delivery of classroom upgrades, meeting room technologies, and networking communications technology, working across delivery and operational teams.

You will play a key coordination role across project delivery, procurement, governance, and service transition activities, ensuring initiatives remain aligned to DTS standards, University frameworks, and operational readiness. The position is hands‑on, collaborative, and well suited to someone who enjoys bringing structure to complex delivery environments and supporting outcomes from planning through to handover and BAU support.

What you’ll do:

• Contribute to the planning and coordination of digital infrastructure initiatives, including scheduling, readiness activities, and progress reporting
• Support project governance and reporting processes, ensuring accurate tracking of financials, actions, risks and issues
• Assist with procurement activities in line with University frameworks, including development of scopes of works, supporting RFQs, obtaining and evaluating quotes, and coordinating purchase orders
• Coordinate minor works activities such as audio visual, data, electrical, makegood works, and equipment relocations
• Work closely with Delivery Managers, contractors, and internal DTS teams to coordinate installation, commissioning, quality assurance, and handover in line with DTS standards
• Support incident and service request management, coordinating triage, escalation, and resolution with operational teams
• Maintain accurate project, procurement, asset, and service documentation, ensuring systems and registers are kept up to date

This full-time position fixed term for up to 2 years and located onsite at Callaghan Campus.

About you

You will bring a structured and organised approach to planning and delivery, along with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders. You’ll have a genuine interest in digital project and services, technology governance, and continuous improvement, supported by strong communication skills, initiative, and a commitment to achieving high-quality outcomes.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• Attractive remuneration package and excellent employment conditions in line with University of Newcastle professional staff conditions.
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. 

For specific position enquiries, please contact Heath Sinclair via email Heath.Sinclair@newcastle.edu.au

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Monday 13th April 2026 11:59pm AEST

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

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