Risk Business Support Officer

• Deliver meaningful support.
• Enable risk-informed decision making.
• Contribute to initiatives that protect and enhance the University's operations and reputation.

Are you highly organised, confident with data, and experienced in supporting risk or insurance functions? Join a newly structured Risk team supporting university-wide initiatives that ensure resilience and risk informed decisions to foster innovation and excellence. 

The Role

As the Risk Business Support Officer, you will play a key role in supporting the operations of the Risk team within the Governance and Assurance Services Unit. Reporting to the Director of Risk Services, you’ll assist in the delivery of high-quality advice, data analysis, and administrative support across the University's risk, insurance, and business continuity programs.

This is a broad and dynamic role that supports all team functions from an administrative and operational perspective. You will manage a high-volume insurance inbox, assist in claims and renewal processes, support the development of risk reports and papers, and engage in university-wide risk and business continuity planning activities.

Key responsibilities include:

Preparing reports, presentations, policies, and operational documentation to support risk and insurance functions.

• Assisting with insurance administration, including claims management, data collection, and support for annual renewals.
• Providing logistical and coordination support for business continuity planning and incident response activities.
• Maintaining risk registers, internal systems, and training records to ensure data integrity and process compliance.
• Assisting with the preparation of reports for executive and governance committees.
• Building productive relationships with internal stakeholders and external providers such as insurance brokers.

What you’ll bring

To succeed in this role, you’ll be:

• Highly organised, with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Detail-oriented, especially in preparing documentation, analysing data, and supporting risk-related reporting.
• A confident communicator, able to liaise professionally with internal teams, executives, and external vendors.
• Experienced working in a risk, insurance, or highly regulated environment, where confidentiality, sound judgement, and discretion are critical.
• Proactive and collaborative, able to work independently and as part of a team.

Experience supporting a risk-based function, including insurance, business continuity, or compliance, will be highly regarded.

This continuing position is full time at a HEW 5 Higher Education Level located at Callaghan Campus. It will appeal to someone who enjoys working behind the scenes to ensure successful, compliant, and risk-informed outcomes.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• The remuneration for this position is pro-rated from $80,972-$ 93929 p.a. + superannuation and is commensurate with skills and experience
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
•  A statement addressing the Essential Criteria listed below demonstrating your qualifications and experience with examples.

1. Previous administrative experience working in an insurance environment, higher education or in a highly regulated industry
2. Demonstrated strong and effective verbal and written communication, interpersonal and networking skills.
3. High level of proficiency in standard software systems including Microsoft products.
4. Familiarity with, or proven ability to gain an understanding in, corporate software packages including TRIM
5. Demonstrated analytical and problem identification skills.
6. Strong attention to detail.
7. Demonstrated ability to work to deadlines and with competing priorities.
8. Demonstrated capacity to work independently and within a team environment.
9. Ability and willingness to maintain a high level of confidentiality and ethical conduct in relation to sensitive information.
10. Demonstrated knowledge of workplace obligations to, and experience in leading and cultivating workplace practices and behaviours that promote, support and maintain a safe, healthy, equitable, diverse and respectful workplace; including responding appropriately to adverse accidents, incidents, behaviours, issues, reports and the like.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact, Virginia McKay, Director, Risk Services on (02) 0419 469 032or via email virginia.mckay@newastle.edu.au

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Thursday 3rd July 2025 11:59pm AEST

We are excited to be Looking Ahead with you