Experience Designer

• Work on enterprise-level platforms and services that impact a large and diverse user base
• Actively shape decision-making by embedding user insights into business and architectural outcomes.
• Lead the full design lifecycle—from discovery and research through to delivery and continuous improvement

Are you passionate about delivering meaningful, user-centred digital experiences? We’re looking for an Experience Designer to champion the user voice and help shape the Experience Architecture practice at Digital Technology Solutions (DTS).

The role

As part of our Experience Architecture practice within Digital Technology Solutions, the Experience Designer role plays a key role in embedding human-centred design into the development and delivery of enterprise platforms and products. Reporting to the Experience Architecture Lead, this is an opportunity to influence how we design, deliver, and continuously improve digital experiences at scale.

In this role you will:

Support the Experience Architecture practice in a designops capacity, being responsible for maintaining practice processes and templates and providing design support during peak periods to ongoing digital projects.

Coordinate team ceremonies (Community of practice, retros, stand ups), with responsibility for managing action items and meeting outputs

• Create design solutions for BAU requests and speculative work with responsibility for design activities and artifacts from discovery through to final designs.
• Support Experience Architecture’s strategic goals through advocating for user-centred thinking across DTS and contributing to uplifting design capability and literacy within the organisation
• Develop strong, collaborative relationships across teams and stakeholders

This full-time position is a permanent role at a HEW 7 Higher Education Worker level and is based at Callaghan

About you

You will have:

• Degree in a relevant field (Design, Information Technology, Communications, or similar) with at least 4 years subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training.
• Experience in user research, user-centred design methodologies, prototyping, and usability testing. Including proficiency in design tools such as Sketch, Figma, InVision, Axure, Miro, FigJam or Mural.
• Understanding of delivering user-centric iterative products and services, translating strategy and user research insights into resolved digital solutions, working independently and cooperatively as an effective member of a team.
• Excellent communication and interpersonal skills with the capacity to build relationships and an inter-disciplinary way of working, including the ability to share design knowledge with non-design staff in a collaborative team environment to improve the design literacy of the business unit.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• Remuneration ranges from $103,641 - $116596 + superannuation and excellent employment conditions in line with University of Newcastle professional staff conditions.
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 35 hour week
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
•  A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. 

For specific position enquiries, please contact Lara Summers, Senior Manager, Experience Architecture via email Lara.Summers@newcastle.edu.au

 Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: 20^th May 2026 @11:59pm AEST

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

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