Student Services Assistant

• Join a positive and inclusive workplace where your contributions are recognised
• Support a department making a meaningful difference in rural communities.
• Help students succeed in placements that benefit regional health services

Are you a warm, organised, and people-focused professional looking to support students and make a meaningful impact in rural health education.

The Role

We are seeking a Student Services Assistant to join our friendly team in the Department of Rural Health. This front-facing role is the first point of contact for students, staff, and visitors, making it central to our welcoming and supportive environment.

You’ll be responsible for:

• Delivering high-quality reception and customer service, managing enquiries with warmth, empathy, and professionalism.
• Providing general administrative support across the team, including bookings, travel arrangements, ordering supplies, and room/resource coordination.
• Assisting with events and meetings by coordinating catering, cleaning, and security, and supporting agenda/minute preparation.
• Supporting student accommodation processes, including managing applications and records using StarRez, and responding to placement-related enquiries.

This full time position is fixed term until December 2026 at a HEW 4 Higher Education Level located at Taree Campus.

About you

To succeed in this role, you’ll bring:

• Strong interpersonal and communication skills, with a polite, can-do attitude.
• Initiative and empathy, with the ability to work independently and respond proactively to changing needs.
• Solid organisational skills and attention to detail, particularly when managing bookings, emails, or coordinating events.
• Experience in administrative support, ideally in a customer or student-focused environment.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• The remuneration for this position is from $74,491-$80972 p.a. + superannuation and is commensurate with skills and experience
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

This is a rewarding opportunity to be part of a committed team supporting students in their rural health journey. Join us in making a real difference—every day.

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
•  A statement addressing the Essential Criteria listed below demonstrating your qualifications and experience with examples.

1. Completion of a diploma level qualification with relevant work related experience; or an equivalent combination of relevant experience and/or education/ training.
2. Strong communication and interpersonal skills.
3. Proficiency in the Microsoft Office Suite.
4. Strong organisational skills and attention to detail.
5. Ability to handle multiple tasks efficiently in a busy environment and make sound decisions within sphere of responsibility, taking responsibility for delivering to plan and on time. 
6. Demonstrated ability to maintain confidentiality, act with integrity, and present a professional demeanour at all times.
7. Knowledge of, and experience in adhering to workplace policies and procedures in the areas of work health safety, equity, diversity and promoting a respectful workplace culture.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact, Alison Hammond (02) 4055 1904 or via email Alison.Hammond@newcastle.edu.au

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Monday 18th August 2025 11:59pm AEST

We are excited to be Looking Ahead with you!

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