ServiceNow Developer

• Work in a fast-paced, collaborative team  
• Develop reusable, scalable ServiceNow components 
• Impactful projects to shape teaching, learning, and research 

At our university, ServiceNow is a foundational platform driving digital transformation across administrative and support services. It underpins our service management capabilities, enabling streamlined workflows, improved user experiences, and data-driven decision-making. As a ServiceNow Developer, you’ll be part of a dynamic team that ensures the platform remains robust, scalable, and aligned with the evolving needs of our community. 

You’ll be immersed in software development and the ServiceNow platform working to deliver secure, scalable, and innovative digital solutions. Be part of a team that works across an enterprise-grade modern tech stack including GitHub, Azure DevOps, Okta, SailPoint, AWS/Azure Cloud, ServiceNow, Microsoft Fabric, Dynamics 365, Mulesoft, Atlassian (Jira/Confluence) and more. This is your chance to influence, innovate, and make real change. 

 What you’ll do 

• Build scalable, reusable ServiceNow solutions including scripting, configuration, integrations, and customisations 
• Engage with stakeholders to understand needs, refine scope and manage expectations 
• Work closely with business analysts, solution architects, and service designers to translate requirements into prototypes and final solutions 
• Ensure code / build quality and follow development standards 
• Follow DevOps practices to boost efficiency and productivity 
• Provide technical support, troubleshoot issues and implement bug fixes 
• Ensure platform health through regular maintenance, upgrades, and secure coding practices 
• Participate in agile ceremonies and contribute to agile delivery practices 
• Contribute to a culture of innovation, collaboration, and continuous improvement 

 What we're looking for 

• Previous experience in full stack software development roles 
• Hands-on development on the ServiceNow platform, with a strong track record of delivering scalable and maintainable solutions 
• ServiceNow certifications like ServiceNow Certified System Administrator, Certified Application Developer and/or Certified Implementation Specialist in ITSM, HRSD, or CSM 
• Demonstrated experience diagnosing and resolving issues within the ServiceNow platform 
• Ability to follow development standards and DevOps practices  
• Excellent communication skills and the ability to collaborate across teams 

This full-time position is an initial fixed term until October 2027 at a HEW 6 Higher Education Level located in the Digital Technology Solutions department at Callaghan Campus. 

 About our University 

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

 For more information click here – Our Uni. 

 What we offer 

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• The remuneration for this position is from $93929-$ 103641 p.a. + superannuation and is commensurate with skills and experience 
• 35-hour work week with flexible working arrangements (in line with the University’s Flexible Work Policy) 
• Up to 2 days work from home or remote per week (minimum 3 days per week on campus) 
• 17% super and salary packaging 
• 7 additional University Holiday days, generous 15 days personal leave, 10 days life leave and parental leave, annual leave loading and additional purchased leave scheme 
• Discounts in private health insurance, gym memberships, software, travel and more 
• Wellbeing programs 

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume 
• A cover letter outlining your motivation to apply for this opportunity 
• A statement addressing each of the "What we’re looking for" criteria listed above demonstrating your qualifications and experience with examples 

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application. 

Please upload your Cover Letter and response to the requested Criteria as one PDF document. 

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). 

 For specific position enquiries, please contact Nick Stabler, Head of DevOps Engineering via email Nick.Stabler@newcastle.edu.au 

Having Difficulties? Please reach out to us: employment@newcastle.edu.au 

Closing date: Thursday 4 September 2025, 11:59pm AEST 

 We are excited to be Looking Ahead with you 

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