Service Delivery Coordinators

• Work on meaningful digital initiatives that directly impact staff and students.
• Gain exposure to project, delivery and change and adoption methodologies and complex, enterprise-wide initiatives.
• Build your skills in delivery and project coordination, vendor management, customer success and governance.

Are you ready to play a key role in delivering innovative digital initiatives that make a real impact? The Digital Technology Solutions (DTS) team is looking for several enthusiastic Service Delivery Coordinators to support a range of initiatives and services that advance excellence in education, research, and community engagement at the University.

This role is perfect for someone who enjoys bringing structure to complexity, working across diverse teams, and enabling successful business outcomes from planning through to delivery.

The role

We are recruiting for multiple Service Delivery Coordinator positions to support a range of initiatives and delivery streams across DTS. These roles will contribute to the planning, coordination, and delivery of initiatives and services across Capability Areas. You will work across diverse delivery, project, change and adoption methodologies ensuring initiatives stay on track, on budget, deliver business outcomes and remain aligned to business goals.

These positions are hands-on, varied, and collaborative—ideal for those who thrive in a dynamic digital environment and enjoy working across multiple teams and projects.

What you’ll do:

• Contribute to planning and coordinating digital initiatives and services across a Capability Area, including schedules, budgets, risk tracking, and progress reporting.
• Work collaboratively with project teams, stakeholders, and vendors, supporting decision-making, communication, and best-practice contract management.
• Support delivery across the full initiative lifecycle from ideation to go-live, maintain accurate documentation, and ensure compliance with IT standards and processes.
• Assist with project closure, vendor engagement activities, and other duties as required to enable successful initiative outcomes.
• Coordinate and support delivery activities across multiple projects and service areas, adapting to changing priorities and delivery needs.

These full-time positions are fixed term for up to 2 years and located onsite at Callaghan Campus.

About you

You will bring a structured and organised approach to planning and delivery, along with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders. You’ll have a genuine interest in digital project and services, technology governance, and continuous improvement, supported by strong communication skills, initiative, and a commitment to achieving high-quality outcomes.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni. 

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

• Attractive remuneration package and excellent employment conditions in line with University of Newcastle professional staff conditions.
• Flexible working arrangements (in line with the University’s Flexible Work Policy
• 17% super and salary packaging
• Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more
• Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
•  A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role. 

For specific position enquiries, please contact Vinod Mudundi via email Vinod.Mudundi@newcastle.edu.au

 Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Thursday 29th January 2026 11:59pm AEST

We are excited to be Looking Ahead with you

 #LI-KG!