ANZ Customer Services Team Leader

At UCC Coffee we’re partnering with some of ANZ’s most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup, we’re redefining coffee for some of the nation’s most renowned brands. Join our team and immerse yourself in the vibrant world of coffee, where you'll unlock exciting learning opportunities within our ANZ business and embrace our rich heritage.

Why join us as our Customer Services Team Leader?

In this fixed term Customer Services Team Lead role, you’ll bring together people, processes, and systems to ensure every customer interaction is efficient, accurate, and genuinely supportive. This is a hands-on/fast paced role where you'll be working across multiple systems and platforms. You’ll champion continuous improvement, strengthen collaboration across sales, warehousing, production and logistics, and create an environment where your team can deliver their best work every day. You’ll guide daily service operations, resolve issues before they escalate, and help shape how we serve customers across New Zealand and Australia.

Above all, you’re a hands‑on leader who builds capability, drives performance and ensures our customers feel the impact of exceptional service - every time.

What you’ll be doing:

• Performance, development and engagement of the Customer Service team
• Ensure agreed customer service levels and standards are consistently achieved and maintained
• Support the management of transport‑related issues across our customer base, working closely with both transport providers and customers to ensure smooth, timely resolution
• Manage any escalated issues (consumer & customer) to completion 
• Identify opportunities to improve systems, workflows, and team capability.
• Recruitment and training for the team
• Support the Warehouse team and Logistics Manager as required 

About you:

You’ll be a people person with a strong level of people leadership. You enjoy solving problems and get satisfaction from helping things run smoothly behind the scenes. You thrive in a fast-paced environment, and bring a calm, confident energy.

What you’ll bring:

• Previous team leadership experience
• Strong communication skills with high attention to detail and accuracy
• Understanding of supply chain management beneficial
• Strong organisational skills with the ability to manage multiple priorities and thrive in a fast‑paced environment
• Familiarity with Autotask is beneficial, though not essential

This is a full-time, 6-month fixed term, Monday to Friday position, based in our East Tamaki office. You'll be joining a tight-knit team who share a love for coffee, collaboration, and delivering great customer outcomes.