Organisational Culture Manager

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

The Organisational Culture Manager reports to the Head of Culture & Leadership and will turn our cultural ambition into day-to-day behaviour, leadership rhythms and customer-centric decisions. This role translates the culture strategy and diagnostics into targeted behaviour change at scale, using data, design and disciplined execution to lift organisational health, employee experience and customer outcomes. A strong influencer and program leader, you’ll orchestrate culture initiatives enterprise-wide and enable leaders to role-model, reinforce and sustain the shifts that matter.

Responsibilities:

• Translate Culture Strategy into Execution & Embedment
• Turn cultural ambition into reality, transforming the culture strategy into a bold, sequenced roadmap that sparks momentum and sustained behaviour change across the enterprise.
• Design high-impact culture programs that inspire people, shift habits and deliver measurable uplift in organisational health and customer outcomes.
• Manage the culture programs end to end, effectively planning, sequencing and tracking all activity to ensure each are delivered effectively and achieve their objectives.
• Culture Measurement, Insights & Storytelling
• Create a compelling culture narrative that creates understanding, belief and enterprise-wide engagement.
• Lead a world-class listening strategy, managing end-to-end listening cycles including planning, coordination and post-survey actioning.
• Transform data into powerful stories, translating complex insights into clear opportunities and recommendations.
• Culture Activation, Leadership Enablement & Engagement
• Bring our cultural ambition to life through inspiring frameworks, behaviours and rituals that shape how we recruit, lead, develop and recognise our people.
• Ensure major change efforts are culture-first and leadership-led, making sure every transformation reinforces the behaviours that drive customer and business success.
• Design effective reinforcement mechanisms across the EX (nudges, rituals, tools and recognition) that keep behaviour change alive long after programs end. 
• Governance, Reporting & Executive Engagement
• Shape the culture conversation at Executive level, delivering deep, insight-rich reporting that drives focus, accountability and momentum.
• Provide expert guidance into Sustainability, Annual Reporting and risk processes, positioning culture as a strategic engine for performance and customer impact.
• Leadership
• Lead and grow a team of Culture & OD specialists, building deep mastery in behaviour change, OD, leadership and organisational health.

What you’ll bring:

• Deep experience in culture change, organisational development and behaviour‑science‑led transformation, with a track record shaping culture at enterprise scale.
• Strong data mindset with capability in analytics, pattern recognition and insight generation, using evidence to prioritise what will shift behaviours most effectively and sustainably.
• Experience delivering customer culture programs or customer‑first mindset shifts across diverse teams.
• High proficiency with culture measurement tools and strong Excel/visualisation skills; confident using AI-assisted insight tools to elevate decision-making. 
• Strong program delivery discipline, with proven ability to run complex, multi‑layered programs that manage risks, dependencies and value realisation.
• Experience influencing across matrixed, multi‑stakeholder environments, bringing people together around a clear narrative and helping leaders role‑model cultural expectations.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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