Customer Value Manager

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As a Customer Value Manager is responsible for designing, delivering and optimising data‑driven customer lifecycle and value management initiatives across Vodafone Business’ B2B segments. This role owns end‑to‑end customer journeys—from onboarding through growth, retention and renewal—using insights, analytics and experimentation to drive adoption, engagement, retention and ARPU uplift. Working closely with Commercial, Marketing, Sales, Product, Digital and Analytics teams, the Customer Value Manager delivers multi‑channel, trigger‑based lifecycle campaigns with strong commercial impact.

You'll make impact by:

• Drive analytics‑led customer value management by evaluating performance, deriving insights and translating it into clear value strategies and actionable delivery plans
• Design, develop and deliver end‑to‑end customer lifecycle campaigns across acquisition, onboarding, growth, retention and win‑back
• Translate business priorities and customer insights into clear CVM plans and briefs
• Build end-to-end customer lifecycle journeys, including those for key stages and trigger/propensity-based
• Work cross-functionally with Commercial, Marketing, Sales, Product, Digital, IT and Analytics to progress delivery
• Stakeholder leadership: Orchestrate cross-functional delivery with Product, Sales, Digital, Care/Contact Centre and Legal/Compliance.

What you’ll bring:

• 5–8+ years’ experience in Customer Value Management, Customer Lifecycle Management CRM or data-driven marketing
• Strong experience in analytics-driven Customer Value / Lifecycle Management, translating performance data into clear strategies and action plans.
• Demonstrated commercial acumen, with experience improving KPIs such as conversion, retention, ARPU and lifetime value.
• Proven experience delivering multi-stage lifecycle campaigns across different customer segments
• Hands-on experience with enterprise marketing platforms (e.g. SAS, Salesforce or similar), including trigger-based and propensity-driven journeys.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid