Insights Analyst

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity

Please be advised this is a 12 month FTC.

As our valued Insights Analyst in the Customer Lifecycle Management (CLM) team, you’ll play a key role in supporting TPG’s transformation initiatives by delivering high‑quality analysis and actionable insights that drive real business impact.

You’ll work with complex datasets from multiple sources to uncover trends, risks and opportunities, turning data into clear, commercially relevant insights. Partnering closely with stakeholders across the business, you’ll help shape decision‑making through impactful reporting, dashboards and performance tracking, while ensuring data integrity and accuracy in a fast‑paced, evolving environment.

This role is ideal for a proactive, curious analyst who thrives on collaboration and is motivated by using data to improve customer outcomes and business performance at TPG.

Responsibilities

• Identify trends, risks, and opportunities within complex datasets to inform both strategic and operational decision‑making.
• Communicate insights, implications, and recommendations clearly and concisely to both technical and non‑technical audiences, including senior stakeholders
• Develop and maintain reporting, dashboards, and performance tracking to monitor outcomes and identify areas for improvement.
• Contribute to the continuous improvement of analytics tools, methodologies, and ways of working across the team and broader organisation.

What you’ll bring

• Strong analytical capability with high attention to detail and data accuracy.
• Experience querying databases and working in SQL‑based environments.
• Advanced proficiency in Microsoft Excel and experience working with Power BI or similar reporting tools
• Experience with campaign analytics tools or customer management platforms (e.g. SAS, Pega, or similar) is advantageous but not required
• Self-motivated and comfortable managing tasks independently while balancing multiple priorities.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

#LI-Hybrid