SD WAN Implementation ArchitectHybrid

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The SD WAN Implementation Architect will be the technical lead for complex customer deployments of managed network services, accountable for the solution design and configuring the SD-WAN platforms for the customer.

They will take the high-level product offering and design compiled during the presales process, gather detailed requirements from the customer, create a low level design and manage all aspects of the customer’s solution implementation, including the configuration of their network, security policies and firewalls.

The role will liaise with customers and several internal teams, including Sales, Pre-Sales, Engineering, Provisioning, Operations, etc, to develop the correct design for the customer and ensure they have a seamless onboarding experience. 

Additionally, the SD WAN Implementation Architect is responsible for identifying opportunities to centralise and optimise the processes to constantly improve client satisfaction and the overall group performance, from discovery to service delivery.

Responsibilities

• Work with customers to document detailed configuration requirements, and create a low level design documents
• Lead workshops and engagement with customers to discuss key technical and operational aspects of the TPG solution, including the migration/cutover strategy and integration with third party solutions/networks/systems.
•  Manage the implementation of the customer’s solution in accordance with the agreed plan.
•  Create configuration templates and standards for use throughout the deployment, and brief the service delivery engineers on the solution to enable the efficient delivery of individual services.
•  Take technical ownership of design and technical deployment escalations and work with internal stakeholders across engineering, logistics, products, support and service delivery to resolve them.
•  Act as the provisioning SME on key vendor platforms such as Fortinet SDWAN and Cisco Meraki.
•  Creation of the managed services delivery and support playbook, to guide customer deployments and document the expected customer experience. The playbook will be used as a repeatable way to deliver complex solutions to customers.
•  Work within the operations team to capture learnings and feedback from each customer deployment, and embed process improvements into the operations function.

Knowledge and experience

• The successful candidate for this role will most likely have a background in IT Network design, ideally with experience in SD WAN.
•  Significant experience in a lead delivery engineer / solution architect role in a carrier or managed service provider environment.
•  Experience and formal certification in vendor platforms, including Fortinet and Cisco. It will be advantageous to hold advanced Fortinet certifications to NSE7 level.
•  Significant experience in SD-WAN solution and network design, with experience in creating detailed configurations whilst also having operated at the ‘solution’ level and have worked with customers on the deployment strategy.
• Experience in detailed technical requirements gathering and documentation.
•  Clear communicator and able to write clear documentation and lead technical meetings with senior customer contacts.

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Our TPG Telecom Spirit

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together! 

Don’t meet every single requirement? Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

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