Commercial Analyst (Home Internet)

The Commercial Analyst is a pivotal and strategic role in the Customer Lifecycle Management team, responsible for translating data into actionable insights and helping identify key trends that underpin decision making and support the identification of commercial opportunities and risks. This function is accountable for helping to reduce churn and drive growth across the customer lifecycle, protecting revenue and growing customer lifetime value.

Responsibilities

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

• Monitoring of home internet churn, tracking market conditions and recognise patterns that can influence disconnections.
• Use data analysis to identify trends and opportunities and to understand customer behaviour and identify key drivers of churn
• Strong collaboration and alignment with stakeholder groups, including, product, finance and channels to prioritise the approval, arbitration and presentation of retention programs to customers at risk.
• Possess excellent stakeholder management and engagement skills, including written & verbal
• Monitor and report on retention metrics and health of the customer base to evaluate the effectiveness of key strategies.
• Contribute to budgeting and forecasting initiatives to support initiatives, projects and yearly budgeting processes.
• Support in the development of business cases, financial modelling, and commercial analysis in relation to key projects and growth initiatives.
• Identify data driven opportunities to conduct experiments that can result in profitable commercial outcomes ensuring the initiatives can be scalable in the short term.
• Conduct Post Implementation Reviews of initiatives to evaluate success, ROI and improvements for any subsequent initiatives.

Knowledge & Experience

• Degree qualifications (e.g., Commerce, Business, Economics) are preferred but not required.
• A willingness to learn, strong curiosity, and a positive attitude.
• Strong sense of ownership and accountability for delivering high-quality work.
• Strong stakeholder-influencing abilities, with excellent written and verbal communication skills.
• Ability to present complex data and insights in a simple, clear and compelling way for non-technical audiences.
• Exceptional analytical skills, including data manipulation, model development, commercial analysis, and business casing/forecasting.
• Advanced Excel skills are essential. Basic SQL and/or Power BI skills are advantageous but not mandatory.
• Experience working within Agile environments, including tools such as Jira and Confluence, will be a plus.

How we work

Everyone has a role in bringing the Spirit of TPG Telecom to life, but it starts with you. We’ve brought together powerful brands to create one united force. The latest technology and brave thinking let us connect our people and communities. You play a role in that. A big one. We invite you to bring your boldness and stand out. This place is a safe space for your true self to shine. You’re empowered. Opportunities are plenty for those ready to accept the challenge.

Benefits

• Flexible hybrid way of working (from home and office) 
• ‘Stay Connected Mobile’ – Access to a free mobile plan 
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan 
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year 
• Access to TPG Learning Hub platform and internal development opportunities 
• Access to Corporate Partner Discounts 

#LI-LO1 #LI-Hybrid IND2