Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
Role Purpose & Environment
The Technical Change Enablement Analyst review, assess potential risks, and impacts of proposed changes and provide advice on how to gain approval to proceed with changes. Be the focal point for communicating change control activities for Internal and External change requests. The key stakeholders are the Change Management and NOC teams.
Responsibilities
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
· Assess the urgency of an Internal Change Request in relation to the proposed schedule, its relationship to other change requests and supporting documentation, the impact of not doing the change as per recommended requested date.
· Assist the Change Initiator in coordinating the change with stakeholders and any 3rd party provider(s) where required.
· Check that impact assessments have been provided by the Change Initiator and/or Additional Approvers.
· Notify customers either via email, broad service status message or both, in accordance with contracted SLAs.
· Ensure changes have been assessed for conflict with other changes and prioritised based on urgency.
· Convene Change Advisory Board (CAB) meetings with appropriate attendees to authorise and schedule changes as required.
· Administrative tasks such as mailbox management, data gathering, answering customer queries via phone and email, generating reports, and other tasks assigned by the Supervisor and or Manager.
Skills and Experience Required
· Bachelor’s or College Degree of any course.
· At least two (2) years’ of relevant experience.
· Exhibited proficient verbal and written English communication abilities.
· Result driven and goal oriented.
· Demonstrates a positive and proactive approach to work, remaining optimistic and resilient in challenging situations.
· Knowledge with ITIL practices.
· Excellent problem solving and analytical skills.
· Must be able to learn and adapt quickly to changing job requirements.
How we work
As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.
What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.
Interested? Send your resume today, we are excited to hear from you!
TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.
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- Published on 09 May 2024, 8:37 AM