Application Support Analyst

Role Purpose & Environment

The Application Support Analyst position is responsible for supporting TPG’s ordering, fulfilment and industry systems as well as the back-end applications that support these systems. The focus of the support analyst role is to analyze issues and provide permanent corrective actions while maintaining flow of customer orders and interactions.

Responsibilities

• Investigating issues and clearing error tickets.
• Finding root causes and engaging development team or vendor for permanent fixes.
• Collaborate with various business stakeholders, operational teams, business analysts and developers.
• We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
• Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations.
• Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.

Skills and Experience Required

• Bachelor’s or College Degree in Computer Science/Information Technology or equivalent.
• At least two (2) years’ of experience supporting enterprise applications/software
• Demonstrated strong oral and written English communication skills
• Result driven and goal-oriented
• Excellent problem solving and analytical skills
• Must be able to learn and adapt quickly to changing job requirements
• Applied knowledge in the following is preferred
• SQL
• Unix
• Java

Interested? Send your resume today, we are excited to hear from you!

We are continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.