IT NOC Operator

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Engineering(Computer/Telecommunication), Computer Science/ Information Technology)
• Candidate must have at least 3 years’ experience in Telecommunications, System Administration or IT Service Desk roles and 2 years with a technical team
• Experience with the following technologies – Unix and Windows Server Administration, Active Directory, TCP/IP, Exchange/Outlook, MS Office Application, Anti-virus, LAN Sound TPG group product, technology & operations systems knowledge.
• ITIL and Microsoft certifications highly regarded.
• Exceptional communication and documentation skills (both Verbal and Written).
• Ability to work and interact with people within the business and meet project/task deadlines.
• Strong analytical thinking & Technical aptitude.
• Results driven, high attention to detail with the ability to work with a sense of urgency.
• Strong incident management skills/experience.
• Excellent interpersonal skills.
• Knowledgeable in support systems and process.
• Drive/initiative to improve NOC operations.
• Exposure or Understanding of ITIL Principles ; specifically INCIDENT and SLA Management.

Responsibilities:

• Work on 24/7/365 shift rotation roster.
• Monitor TPG group national IT Network.
• Raise incident tickets in response to monitoring alerts and reports from internal/external customer reports.
• Work with internal and external engineering teams to resolve outages.
• Manage and communicate the incident as per incident metric and guidelines.
• Maintain your technical capability by constantly learning and keeping up to date with TPG’s product and services.
• Provide excellent customer service to internal and external stakeholders.
• Hands-on coordination and escalation of network and escalated customer incidents.
• Ensure business process compliance.

How we work

As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.

What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career. 

Interested? Send your resume today, we are excited to hear from you!

TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

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