Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
Job Responsibilities:
- Support our Australian residential internet, mobile phone or home phone queries through inbound/outbound calls regarding transactions on their accounts such as billing account payments, charges/fees, and other issues.
- Provide excellent customer service
- Meet and maintain the necessary KPIs and goals.
Job Requirements:
- Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favorable
- 6 to 12 months BPO Experience is preferred
- PRIMARY ID's and SECONDARY IDs are a must and should be ready anytime.
- Excellent customer service attitude
- At least average English communication skills
- Experience with billing, processing payment, credit card payments or financial matters is desired
- Experience with a telecommunications or mobile account is an advantage