Practice Manager

About the Position:

About Smiles Circular Quay is looking for an experienced Practice Manager to join our cosmetic-focused practice on a full-time, fixed-term 12-month contract, Monday to Friday.

As Practice Manager, you’ll oversee the day-to-day running of the clinic, ensuring smooth operations, strong team performance, and an exceptional patient experience from start to finish. You’ll play a key role in supporting the team, streamlining workflows, and maintaining a high standard of service across all areas of the practice.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and takes pride in creating a well-organised, patient-focused clinic.

We offer a wide range of treatments from general check-ups through to advanced cosmetic procedures such as veneers.

Key Responsibilities:

• Oversee the day-to-day running of the clinic, including reception duties, scheduling, ordering and general operations to keep things running smoothly.
• Support the team and help create a positive, easy-going workplace where everyone works well together.
• Greet patients warmly, manage check-in/check-out, and coordinate appointment scheduling to ensure a smooth and welcoming experience.
• Handle phone calls, emails, and patient enquiries, providing clear information about treatments and resolving concerns in a professional manner.
• Maintain accurate and confidential patient records in line with compliance requirements and clinic protocols.
• Ensure the reception area is well-presented, organised, and fully stocked to support smooth daily operations.

What we can offer you:

• 💰 Competitive hourly rate that values your experience
• 🧩 A varied, fast paced role
• 🦷 Make a real impact by helping patients feel confident in their care
• 🤝 Employee Assistant Program for wellbeing and support when you need it
• 🤑 Access exclusive discounts and cashback offers via the Work App
• 🏅 Proudly a certified Great Place to Work (2024 & 2025)

What do you need to succeed:

• Prior experience in a dental Practice Manager, senior reception, or treatment coordination role is essential
• Strong communication skills with the ability to confidently support both patients and team members
• Highly organised with the ability to manage multiple priorities and keep the clinic running smoothly
• A calm, professional approach when handling patient concerns, with a focus on positive outcomes
• Confidence working across both reception and clinical support duties in a busy environment

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!