Dental Receptionist

About the position:

Caneland Dental is currently seeking a professional and dedicated Dental Receptionist to join our supportive team on a full-time basis, Monday to Friday.

Our modern practice is home to a dynamic and patient-focused team of dentists and staff who are committed to delivering the highest quality treatments and ensuring a consistently positive, patient-centered experience.

In this role, you will be the first point of contact for patients and play a key role in creating a warm, welcoming, and seamless patient journey—from initial enquiry through to treatment completion.

Key Responsibilities:

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• 💰 Competitive hourly rate
• 🧩 Varied role
• 🦷 Opportunity to make a difference
• 🤝 Access to our internal Employee Assistant Program
• 🤑 Unlock exclusive discounts and cashback offers on the Work App
• 🏅 Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior experience in dental or medical reception is essential
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!