Dental Assistant / Receptionist

About the position:

We're on the hunt for an experienced Dental Assistant/Receptionist to join our friendly, dynamic team on a full-time basis. If you enjoy a fast-paced, supportive environment and working with a team that genuinely puts patients first, this could be the perfect role for you.

At Totally Smiles, you will be part of a modern, five-chair practice located in the heart of Indooroopilly—close to public transport and the shopping center. Our dentists and team are focused on patient-centered care, ensuring every visit is a positive experience for our patients.

In this dual role, you will support our dental team by assisting with a variety of treatments while also providing a welcoming and professional front-of-house experience. You will have the opportunity to learn and grow, with ongoing opportunities to develop your skills and advance your career.

Key Responsibilities:

• Patient Care: Assist with patient management, including greeting patients, preparing them for procedures, and ensuring their comfort.
• Clinical Support: Prepare and sterilise dental instruments, assist the dentist during examinations and procedures, and maintain a clean and organised treatment area.
• Inventory Management: Monitor dental supplies levels, ensuring the treatment room is well-stocked and organised.
• Patient Education: Provide patients with post-operative care instructions and educate them about oral hygiene and preventive care.
• Team Collaboration: Work closely with dentists, hygienists, and other staff to ensure a smooth workflow and positive patient experience.
• Compliance: Adhere to all safety and infection control protocols, as well as regulatory requirements in the dental practice.
• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.

What we can offer you:

• 💰 Competitive hourly rate
• 🧩 Varied role
• 🦷 Opportunity to make a difference
• 🤝 Employee Assistant Program
• 🤑 Unlock exclusive discounts and cashback offers on the Swag App
• 🏅 Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior experience as a Dental Assistant is essential
• A Cert III or IV in Dental Assisting is beneficial but not mandatory
• Excellent verbal and written communication skills
• Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!