Human Resources Operations Specialist

Step into your next HR leadership opportunity! Lead, grow and make a difference.

Join TheirCare and take the next step in your HR career!

Are you an experienced HR professional looking for a role that offers variety, ownership and the opportunity to grow your leadership capabilities?

We are looking for an experienced Human Resources Operations Specialist to join our Employee Support team. This is an exciting opportunity for someone who is ready to take the next step in their career and play a key role in supporting our people across the full employee lifecycle.

This role will act as the 2IC to the Employee Support Manager, providing support across the broader Employee Support function and acting as the primary escalation point in their absence. You will have ample opportunity to build on your leadership abilities, mentor and support team members, contribute to key projects and develop your capability across the wider People function.

About the Role

As a Human Resources Operations Specialist, you will provide high quality HR support to employees and managers across TheirCare. You will be a trusted point of contact for HR policies, processes, systems, onboarding, compliance and employee lifecycle matters.

You will take ownership of moderately complex enquiries, oversee the accuracy of employee data and documentation, support compliance obligations, coordinate onboarding processes, and identify opportunities to improve the way we support our people.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, solving problems, supporting others and taking ownership of meaningful work.

In this role, you will:

• Act as the 2IC to the Employee Support Manager, providing leadership support across the Employee Support function.
• Act as the primary escalation point for departments in the absence of the Employee Support Manager.
• Provide guidance and support to employees and managers on HR policies, processes, systems and employee lifecycle matters.
• Deliver end-to-end HR support across onboarding, contract variations, promotions, transfers, training and terminations.
• Oversee the accuracy and integrity of employee records, HRIS data and lifecycle documentation.
• Support the Employee Support team by sharing knowledge, mentoring team members and building capability.
• Manage and resolve moderately complex employee and manager enquiries with sound judgement and a solutions-focused approach.
• Support compliance oversight, audits, data validation and risk management activities.
• Prepare and contribute to HR reporting, workforce insights and compliance reporting.
• Identify opportunities to improve HR systems, processes and workflows.
• Support key People Division projects and initiatives.

About You

You will be an experienced HR professional who is ready to take the next step in their career and build on their leadership capabilities.

You will bring:

• 2+ years previous experience in an HR Coordinator, HR Advisor or generalist HR role.
• Strong understanding of employee lifecycle processes, HR administration and compliance requirements.
• A understanding of employment legislation, awards and HR policies.
• Experience working in a fast-paced or high-volume environment.
• Strong attention to detail and the ability to maintain accurate employee records and HRIS data.
• The ability to confidently provide advice and resolve moderately complex enquiries.
• Excellent communication and stakeholder management skills.
• Experience using HRIS or workforce management systems. Experience with Humanforce HR is advantageous.
• A genuine interest in supporting, mentoring and developing others.
• High levels of confidentiality, sound judgement and professionalism.

Why Work with TheirCare?

Founded in 2017, TheirCare has grown from a single flagship service in Melbourne to delivering high-quality Outside School Hours Care and Holiday Programs across Australia.

Our people are at the heart of everything we do. We are committed to creating a workplace where our team can grow, thrive and build rewarding careers.

Career Growth & Leadership Development

This role is designed for someone who wants to grow. As the 2IC to the Employee Support Manager, you will gain valuable exposure to leadership, people operations, compliance, HR systems and broader People & Culture initiatives.

Make a Real Difference

Support the people who deliver exceptional care to children and families across Australia.

Ongoing Learning & Development

Access training and development opportunities to help you build your skills and progress your career.

A Purpose-Driven Organisation

Join a growing organisation that is passionate about enriching communities and creating exceptional experiences for children, families and employees.

A Supportive and Collaborative Team

Work alongside a passionate People team that values being Caring, Engaged and Open.

If you are ready to take the next step in your HR career, develop your leadership capabilities and play a key role in supporting the people who make TheirCare exceptional, we would love to hear from you!

Apply now and take the next step in your career with TheirCare.

If you are ready to take the next step in your HR career, develop your leadership capabilities and play a key role in supporting the people who make TheirCare exceptional, we would love to hear from you!

Apply now and take the next step in your career with TheirCare.