Program Manager – NDIS Outside School Hours Care - Bulleen Heights

At TheirCare, we believe that learning doesn’t stop at the classroom door. We are looking for a dedicated and dynamic full-time Program Manager to lead our specialist NDIS Outside School Hours Care (OSHC) program.

This is a unique opportunity to lead a passionate team in a well-resourced program that values innovation and inclusion. If you are passionate about developing engaging, individualised programs for children, mentoring a vibrant team, and making a positive impact on the lives of children and their families, we want to hear from you.

Your Role

As the Program Manager, you will be responsible for the overall coordination of the educational, administrative, and financial affairs of the service. You will ensure the delivery of a safe, inclusive, and high-quality program that meets the individual goals and needs of every child, in line with the NDIS Practice Standards.

Key Responsibilities:

Program Planning & Delivery

• Collaboratively plan, implement, and evaluate child-centred and inclusive weekly programs that support the developmental needs and NDIS goals of all children.
• Deliver stimulating and high-quality educational activities that promote social, emotional, and cognitive growth.
• Develop a thorough understanding of each participant’s NDIS plan to ensure support strategies for communication, behaviour support, and medical management are effectively implemented.
• Plan and coordinate the preparation of nutritious weekly menus that meet the dietary, sensory, and medical needs of all children.

People Leadership & Development

• Lead, support, and mentor a team of educators, providing on-the-floor coaching, guidance, and opportunities for career progression.
• Induct new team members, ensuring they have a comprehensive understanding of the needs and support strategies for assigned children before their first shift.
• Manage staff rosters in line with funding and ratio requirements to ensure adequate supervision and efficient daily operations.
• Assist the Specialist Area Manager in implementing performance management processes and identifying staff training needs.

Compliance, Quality & Safety

• Ensure the service operates in line with the NDIS Quality and Safeguards Commission’s NDIS Practice Standards, the NDIS Code of Conduct, and all relevant legislation.
• Uphold the Child Safe Standards by embedding a culture of safety, respect, and accountability across all aspects of the program.
• Conduct regular risk assessments of the physical environment and activities, and ensure emergency drills are conducted and documented every three months.
• Support continuous quality improvement initiatives and ensure all program documentation is audit ready.

Administration & Stakeholder Management

• Oversee the end-to-end enrolment and booking process for all children, in collaboration with the NDIS Customer Support Team.
• Maintain comprehensive and accurate documentation, including case notes, progress reports, incident reports, and daily attendance records.
• Manage the program’s budget in line with organisational goals and funding requirements.
• Build and maintain positive, professional relationships with children, families, school staff, and allied health professionals, providing regular updates on children's progress.

What You'll Need to Succeed

• A minimum Diploma in Children’s Services or an equivalent qualification (A Bachelor's degree is preferred).
•  Proven experience in an OSHC, early education, or special needs educational setting.
•  A strong understanding of the NDIS Practice Standards, National Quality Framework, and relevant legislation.
•  Excellent leadership, planning, and organisational skills with high attention to detail.
• A collaborative, compassionate, and proactive mindset that aligns with TheirCare's values of being Caring, Open, and Engaged.
• Excellent written and verbal communication skills.
•  A valid Working with Children Check, First Aid, CPR, Asthma, and Anaphylaxis certifications (or a willingness to obtain them).

Why TheirCare?

We provide a supportive, collaborative, and fun work environment with ongoing opportunities for training and career growth. You will play a vital role in enhancing the daily experiences of children, including those with disabilities, while being supported by a passionate team and a well-resourced program.

TheirCare has an ongoing commitment to ensuring the safety of all children, families, and staff involved in our programs.

How to Apply

If you are ready to take on a rewarding leadership role and make a difference in a supportive and inclusive environment, apply today!

If you have any questions regarding this role, please reach out to our Recruitment Team at recruitment@theircare.com.au.