The Alternative - Industry Placement Program -Helpdesk Support

The Alternative - Industry Placement Program

Launching Careers and Growing Opportunities

Launching in 2024, The Alternative is a South Australian Program changing how people begin their careers.

• Real experience.
• Fast-moving industries.

A pool of graduates will be connected with industry placements, to thrive and make connections with leading SA industries, among fellow leaders.

REAL EXPERIENCE. FAST MOVING INDUSTRIES

About the Alternative 

Launching in 2024, the Alternative is a South Australian program changing how people begin their careers.

Want access to some of South Australia’s fastest moving industries; gain real-world experience; and be part of a graduate community rebelling against the status quo?

AGA is The Alternative’s Recruitment Process Outsourcing (RPO) Delivery Partner and are responsible for the assessment, selection and recruitment of graduates into the program. AGA, is a community-based, not-for-profit company with over 40 years’ experience growing the skilled workforce of tomorrow. AGA specialises in recruitment, mentoring, retention, performance support, training management, and employee wellbeing.

Key Accountabilities

• Provide first-level support for issues relating to Azure, Active Directory, Windows 10 & 11, Office 365, and other relevant technologies.
• Respond to user requests via phone, email, and ticketing systems in a timely and professional manner.
• Troubleshoot hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals.
• Support remote users and troubleshoot VPN, RDP, and remote desktop tools.
• Use documentation and knowledge bases to resolve issues; escalate unresolved issues to the MSP partner or internal escalation points.
• Maintain and update IT incident and request records within the ticketing system.

Why Apply? The benefits for Graduates

The Alternative program will help graduates identify and explore their skills across a variety of roles and projects; helping them to identify what type of work they enjoy most or are best suited to.

The Alternative will provide graduates with:

• Exposure to emerging SA Industries
• Professional development and networking opportunities
• Inspiring mentors and career coaching

Professional development and networking opportunities

Be connected with your peers to develop and grow over the 12 month program, meeting mentors from various industries and participating in professional development connection days that will help you to thrive in the workplace

Inspiring mentors and career coaching

1:1 Career coaches are available throughout the program to help guide and coach each participant