Head of FOH Service - Shell House

We’re seeking a polished, hands-on Head of FOH Service to lead the service standards and guest experience across all levels of Shell House!

Reporting to the General Manager, you’ll play a key role in supporting our venue leadership team to deliver seamless service and exceptional customer experience across this iconic, multi-level venue.

This is a rare opportunity to oversee and elevate FOH delivery across Level 9, the Dining Room & Clocktower Bar, Menzies Bar & Bistro, and Sky Bar, ensuring exceptional, consistent service at every touchpoint.

About the role

• Support the GM and Venue Management team in delivering consistent, high-quality service
• Oversee FOH operations across multiple outlets and service styles
• Lead by example on the floor, ensuring smooth service and strong guest engagement
• Collaborate closely with kitchen, events, and reservations teams
• Assist with training, coaching and developing FOH teams
• Drive service standards, presentation, and team culture

What we’re looking for

• Proven experience in restaurant or multi-venue management
• A strong all-rounder with skills across bar, restaurant service, and guest experience
• Excellent stakeholder management and communication skills
• A genuine team-focused leader who builds strong, engaged teams
• Sound knowledge of wine and the Sydney dining scene is highly regarded
• Passion for hospitality and delivering memorable guest experiences
• Full Australian working rights

Why join Shell House?

• Work in one of Sydney’s most exciting and diverse venues
• Be part of a people-focused, values-led hospitality group
• Opportunity to develop teams and influence service standards at scale
• Competitive salary and career progression pathways
• Staff discounts across all The Point venues
• Ongoing personal & career development & learning
• Sundays off every week!

If you’re a passionate hospitality leader ready to take the next step, we’d love to hear from you.

PLEASE NOTE: We are only accepting applicants with full working rights for Australia.

Shell House is proudly part of The Point hospitality group, a team dedicated to delivering great experiences across their restaurant, bar & pub portfolio. When you join The Point, you become part of a business that genuinely invests in its people and believes in long-term careers, not just jobs.

Staff benefits include:

• Ongoing Learning & Development programs
• A staff rewards program
• Staff discounts across all of The Point venues
• Our staff referral program
• Genuine career development and progression opportunities