Restaurant Reservations Coordinator

Shell House & The International | Sydney CBD | Casual

About the Role

We're on the hunt for a warm, organised and positive Reservations Coordinator to join the team behind two of Sydney's most-loved venues, Shell House and The International. You'll be the friendly voice guests hear first, and a key part of how we deliver exceptional dining experiences from the very first phone call.

Working closely with our Reservations & Group Bookings Manager, you'll help keep our booking system running smoothly and make sure every guest feels looked after before they've even walked through the door.

What You'll Be Doing

• Managing reservations and enquiries across both venues via phone and OpenTable
• Coordinating group bookings and special requests with care and attention to detail
• Working closely with our Reservations & Group Bookings Manager to keep things running seamlessly
• Being a helpful, professional first point of contact for our guests
• Solving problems on the fly with a positive, solutions-focused approach
• Assisting with booking reports for each venue

What We're Looking For

• Previous experience in a similar reservations or guest-service role within hospitality
• Hands-on experience using OpenTable is preferred (or similar booking system)
• A polished phone manner and confident, clear communication skills
• A can-do attitude and a knack for problem-solving under pressure
• Someone reliable, personable and genuinely happy to be part of a team

The Details

• Location: Office-based role in Sydney CBD
• Hours: Casual, set shifts
• Thursday: 11:00am – 6:30pm
• Friday: 12:00pm – 7:00pm
• Saturday: 11:00am – 8:00pm
• Start: Immediate start available
• Future: Opportunity to turn this into a permanent part-time or Full-time position

Why Join Us

You'll be joining a supportive, friendly team behind two award-winning Sydney venues, working in a fast-paced environment where every day brings something new. If you love hospitality but want to step off the floor and into a dynamic coordination role, this could be the perfect fit.

We welcome applications from people of all backgrounds, ages and walks of life, and are committed to building a team as diverse as the guests we serve.

About The Point

Shell House & The International are proudly part of The Point, a growing hospitality group behind some of NSW’s most loved restaurants, bars & pubs. When you join The Point, you become part of a business that genuinely invests in its people and believes in long-term careers, not just jobs.

Staff benefits include:

• Ongoing Learning & Development programs
• A staff rewards program
• Staff discounts across all of The Point venues
• A staff referral program
• Genuine career development and progression opportunities