Guest Service/Receptionist - Orange NSW

You're the first face our guests see and the last one they remember. If you've got natural warmth, a sharp eye for detail, and a knack for making people feel looked after, we want you on our front desk.

 As our Accommodation Receptionist, you'll run the guest journey from check-in to check-out — reservations, payments, requests, and everything in between — while keeping the front desk running like clockwork. It's varied, it's fast-paced, and no two shifts look the same.

 Your Role:

• Welcome guests and manage check-in/check-out with warmth and efficiency
• Handle reservations across phone, email, online platforms and walk-ins
• Process payments, refunds and guest accounts accurately
• Resolve guest requests and complaints on the spot — or escalate when needed
• Keep guest records and room allocations up to date, working closely with housekeeping
• Liaise across housekeeping, maintenance, F&B and management to keep guests happy
• Promote our bistro, pizzeria, functions and local attractions
• Handle daily admin: reports, reconciliations, shift handovers
• Follow hotel policies on privacy, cash handling and WHS; stay calm and capable in an emergency

 About you:

• A genuine love of hospitality and a can-do attitude
• Sharp communication skills and the ability to juggle priorities under pressure
• Reception, front office or customer service experience (hotel experience a plus, not essential)

Whether you're a seasoned receptionist or a hospitality pro ready for your next step — we'd love to meet you. Apply now.

About Us:

Hotel Canobolas is proudly part of The Point, a growing hospitality group behind some of NSW’s most loved pubs, bars and restaurants. When you join The Point, you become part of a business that genuinely invests in its people and believes in long-term careers, not just jobs.

Staff benefits include:

• Ongoing Learning & Development programs
• A staff rewards program
• Staff discounts across all of The Point venues
• A staff referral program
• Genuine career development and progression opportunities