At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
Join us in digitising healthcare!
What’s the opportunity?
Impactful opportunity to join the National Cancer Screening Register and contribute to the prevention, detection and treatment of bowel cancer.
At Telstra Health, we’re building solutions that improve the quality, safety and efficiency of healthcare delivered across Australia. Working with clinical and administrative systems, health data analytics, population health solutions and information exchange platforms, we’re enabling clinicians to deliver care in new ways.
What can I expect?
- Respond to escalated enquiries via phone, email and electronic messages from State & Territory partners, participants, clinicians, and laboratories
- Provide assistance to the Bowel Follow Up Team Leader as required with escalation of routine and complex queries
- Provide support for complex cases to internal business units
- Record clinical and additional related information about participants in accordance with register protocols, including liaising with participants, healthcare providers and pathology laboratories to obtain information about participant outcomes following positive screening test results.
- Undertake review and remediation of participant records to ensure accuracy of information held in the NCSR.
- Comply with established Register quality procedures and report any non-conformances to the Follow-up or Quality Manager
- Undertake system testing and verification activities
You'll naturally thrive in environments where high attention to detail is required to maintain the accuracy of your work, and you absolutely love being presented with a problem and finding solutions. You will enjoy building strong relationships with key stakeholders, knowing how to engage with a customer centric approach.
We are looking someone who is an excellent communicator who understands how to collaborate and connect across various teams to drive outcomes and get results. Essential to your success will be your demonstrated knowledge and experience working with database software. Very highly desired is a working knowledge of medical terminology, clinical and pathological disease processes.
About you:
- Demonstrated ability to liaise with internal and external stakeholders.
- Demonstrated knowledge of the Australian healthcare system
- Sound understanding of medical terminology, clinical and pathological disease processes.
- Demonstrated ability to problem solve and formulate solutions in a legislative environment.
- Well developed computing skills/practical working knowledge of database software including skills in Mircrosoft Office including Excel.
- Excellent organisational skills, with the capacity to work independently and as part of a multidisciplinary team.
- Strong communication skills including verbal, written and presentation formats.
- Strong attention to detail.
What are some of the benefits of the business?
- Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
- Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
And it doesn’t stop there…
- A free Telstra mobile and plan for eligible employees
- 30% discount on various Telstra products and services
- 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
- Career break and study assistance
- Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more
- Free 24/7 professional and confidential support for you and your family
- Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more
We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply.
We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.
Learn more about how Telstra Health is improving lives through digitally-enabled care here.
- Published on 09 May 2024, 6:36 AM