Government Engagement Specialist

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?          

The Government Engagement Specialist is responsible for supporting successful engagement with Australian government partners in the delivery of Telstra Health’s major service delivery contracts, including through:

• Delivering best-practice government customer engagement on behalf of Telstra Health ensuring we meet and exceed customer expectations in the delivery of key service contracts.
• Supporting and advising internal Telstra Health teams to ensure customer needs are prioritised and met.
• Producing highest quality written materials for government audiences, positioning Telstra Health for success
• Representing Telstra Health’s interests and positions in high-level meetings with government customers.

About the role:

Relationship Management

• Deliver best-practice engagement through the development and maintenance of trusted relationships with Telstra Health’s government departmental customers for service delivery contracts.
• Represent Telstra Health in high-level meetings with government stakeholders, advocating for the organisation’s strategic interests supporting successful delivery.
• Communicate clearly and persuasively to government customers on behalf of TH showing tact, judgement and strategic awareness in all engagements.
• Develop, review, and edit high-quality written communications for a government audience such as briefings, reports, presentations, proposals, and official correspondence.
• Maintain ongoing monitoring of key customer issues or concerns relating to TH delivery and support internal teams to manage, respond and remediate.
• Coordinate and manage a schedule of government customer meetings, events, and engagements which ensures positive positioning for Telstra Health.
• Monitor and manage internal customer engagement to ensure timely submission of high-quality deliverables and communications.
• Maintain up-to-date stakeholder contact lists, engagement plans, and communications calendars.

Strategic Engagement

• Support Telstra Health’s strategic goals through understanding and sharing core government customer needs.
• Collaborate with internal teams to ensure customer priorities and requirements are well understood, championed, and integrated across service delivery.
• Support in the establishment and delivery of stakeholder engagement strategies for key government customers that support Telstra Health’s successful delivery of key service delivery contracts.
• Maintain working knowledge of relevant government priorities, policy frameworks, and programs and advise internal stakeholders.

Monitoring and reporting

• Track and document customer interactions and follow-ups to maintain a clear record of relationship history and progress.
• Maintain ongoing monitoring of relationships with key departmental contacts and provide regular reporting on status and priority actions and deliverables to support optimized engagement.

About you:

• A relevant tertiary qualification in public policy, communications, healthcare, business, or a related field.
• Proven experience in government relations, stakeholder engagement, or public sector service delivery, preferably in the health or technology sectors.
• Exceptional written and verbal communication skills with a demonstrated ability to prepare materials tailored for government audiences.
• Strong interpersonal and relationship management skills, with experience engaging senior government stakeholders.
• Ability to operate effectively in complex and high-stakes environments with a focus on problem-solving and customer outcomes.
• Strong strategic thinking and planning skills 
• Strong attention to detail and analytical skills
• Proven ability to interpret information and provide informed analysis 
• High levels of organisation, responsibility, self-motivation, and personal commitment. 
• Familiarity with government procurement and contract management processes is desirable.

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.